Maximum lessons for minimum wage

Ever work in the hot summer sun mowing the neighbors’ lawns? Do cold call sales for three bucks an hour? Sweat through the night making widgets in a factory?

As a young person, your jobs may not have been glamorous, but you learned lessons that have lasted a lifetime.

At Humanergy, our team members have worked an assortment of menial jobs with all the benefits, like an allergic reaction to corn pollen, sun poisoning and mind-numbness caused by separating bran flakes from raisins hour after hour.

Here are three lessons we’ve maximized from our days making minimum wage:

Honesty is always the best policy. During a summer job as a youth program worker making $4 an hour, the boss – we’ll call her Mandy – decided our summer team needed a paid day off. Instead of telling her boss – we’ll call her Joyce – that we were going on a road trip to let off some steam, she lied. Mandy told Joyce that we had supplies to buy and errands to run.

Our day of “errands” included a leisurely breakfast at a homegrown cafe, then a visit with Mandy’s Dad. The next stop was the county fair for coney dogs and funnel cakes. The day ended with a scenic drive home and a pit stop for banana splits.

Sure enough, Mandy’s scam was discovered, and the summer employees had a choice to make. Either lie and back up Mandy’s story—I’ve got my boss’ back and she’s got mine, right?—or tell the truth.

For Mandy, the road trip facade was one lie in a long line of deception and poor choices. My co-workers and I didn’t get paid that day. And Mandy got fired a few weeks later. Lesson learned? Choose the truth and your own integrity over keeping the boss’ secret. Choose the truth over anything, really.

Smiles work wonders, even on the phone. One temporary job as a receptionist provided countless opportunities to say, “Hello! ABC Trucking. How may I help you?”

Between phone calls, the job required typing invoices, greeting visitors and keeping the coffee pot full. Drivers would call from all over the country with questions about their customers and their schedules and to let the home office know when they were headed home.

After hundreds of calls, it was challenging to keep up the cheerful tone at the end of the day. Remembering that every job is important, I smiled once again and picked up the phone. Mike, one of the long-haul drivers, said: “It’s so great to hear you on the other end of the line! I’m in North Dakota, such a long way from home. Thanks for sending me a smile through the phone.”

When we interact with others, we have a choice. We can either just pass along information or convey warmth and humanity – a priceless gift that we can share in person or even over the telephone.

Humor makes the daily grind liveable. The 5 a.m. to 1 p.m. shift meant pounding the alarm clock at 3:30 a.m. each morning followed by a big dose of Coast deodorant soap—the eye opener. Another day of making samples, cleaning floors and scrubbing equipment.

Sprinkled throughout this messy job was humor. The dirty dozen shared stories, fun nicknames and inside jokes. One example of a nickname was The Weather Man. This co-worker always predicted the weather for the day. And he was always wrong. We worked hard, and humor helped us get through the tough projects, demanding bosses and overtime hours.

The Humanergy team members have changed career paths since those first jobs. And we’ve expanded our understanding of the power of honesty, warmth and good humor. In fact, we try to share those qualities with each other and with our clients as well. Try to stay in touch with your “minimal wage self,” and you’ll probably live by another valuable lesson, which is to keep perspective on what matters most. As Bertrand Russell said, “One of the symptoms of an approaching nervous breakdown is the belief that one’s work is terribly important.”

Have a question or want some input from Humanergy about this topic? Contact us and we’ll get right back to you!


Coaching lessons from golf school

My recent experience at golf school illustrated how frustrating and exhilarating it can be to learn something new. In fact, an anonymous but wise person said, Golf can best be defined as an endless series of tragedies obscured by the occasional miracle.

What lessons were learned that will help all of us to be better coaches and learners, regardless of the subject matter? For coaches:

Fundamentals, fundamentals, fundamentals. The golf pro spent 99% of the allotted time on the basic building blocks for a good swing. It wasn’t just on the driving range. Every time we had a club in our hands, she connected the dots between the current focus and the swing fundamentals.  As we built a good short shot, we also improved on our drives, and vice versa.  Whether you’re teaching someone how to sell widgets or service a machine, define the fundamentals and keep them front and center.

Stay true to what works. The golf pro was immovable when it came to the fundamentals of a good swing, no matter how many times she heard, “Well, what works for me is…” If there are tried and true best practices, stick to those and don’t compromise.

Communicate in a way that works for the learner. The golf pro used multiple means of communication, including verbal instructions, physical demonstration, video reviews and an illustrated manual. She adapted her methods to suit the needs of her students, like when her “80% angle” reference caused us all to stare blankly. She quickly understood that we didn’t get the spatial relations talk, but responded well when she said things like, “keep your head steady, rotate at the waist and straighten your left arm.” A good coach learns to communicate in many different ways – not just in the way in which he or she is most comfortable.

Break complicated stuff into manageable bits. Instead of tackling the whole swing, I spent hours working on bringing the club back to shoulder level correctly. Once my brain and body were coordinating this move well, I was able to incorporate other swing elements. Remember that people can’t keep numerous steps in their head all at once. Mastery of each component part builds muscle memory, increases confidence and sets the stage for overall success.

Use cycles of show, imitate, rectify. The pro would model the correct behavior, we would try to imitate her, and she then provided us with constructive feedback. The cycle was repeated over and over, until we were able to imitate the desired results fluidly.

Think you’re ready to be coached? A successful learning experience requires both a great coach, and a learner with the right motivation and attitude. For learners:

Align with your coach on goals. Some people came to golf school thinking that their game was great and only needed a few tweaks. The pro helped each person become more realistic about their current performance and set goals for improvement. In any coaching situation, be open to the fact that you may have more to learn than you previously thought.

Be a sponge, not a filter. In many ways, the novices at golf school got it right. They kept their mouths shut and their eyes and ears open. They didn’t waste time debating the merits of one grip or another. They took in as much information as possible, and readily tried new things. The result? Fewer tragedies and many more miracles. If you’re learning something new, try not to screen suggestions through the lens of your past experience. You don’t know what you don’t know.

Practice perfectly. Yes, it was mind-numbing to repeatedly practice the correct back swing. Contrary to popular belief, practice does not make perfect. Perfect practice makes perfect. It is only through doing things right that you develop a habit of excellent performance. The amazing thing is, according to Gary Player, the more you practice, the luckier you get.

The most valuable lesson from golf school? Golf, like any skill, is not about executing the right physical movements. It is largely played in our minds. Success is dependent upon having the right attitude as well as skill set. My attitude? Focus, relish the occasional miracle of a stellar shot and remember to have fun along the way.

Have a question or want some input from Humanergy about this topic? Contact us and we’ll get right back to you!


Made a mistake? Have a good laugh

Have you ever done something embarrassing, said something unintentionally funny or just goofed up at work?  Did you laugh at yourself?  Let others laugh too?

Joellen was making a presentation to a major client – one that she’d been working to cultivate for many months.  Thanks to plenty of preparation, she was feeling confident and energized.  The presentation was going well; in fact, members of the client group had big smiles on their faces. Wow, they’re really into this information, Joellen thought to herself.

About 20 minutes into the talk, she happened to glance at her hands.  They were covered in ink from the purple whiteboard marker.  Just then, she caught her reflection in the nearby window.  Not only were Joellen’s hands purple, but she had blotches of purple on her sleeves and her face.

Instead of breaking down, Joellen cracked up.  Between peals of laughter, she said to the group, I’ve always thought that purple was my best color! After a few minutes of good-natured chuckles, Joellen got back to the subject, engaged her audience and won over her client.

We’ve all been there, done that.  The first instinct might be to find the nearest hole and crawl in. But what are the benefits of rising above our embarrassment and enjoying the moment?

Laughter, according to most people’s experience and even medical experts, is good medicine.  Laughter’s workplace benefits include:

Connects co-workers. Self-deprecating humor lets those around us know we are human.  Laughing aloud at oneself, and letting others laugh too, builds connective relational tissue.

Creates a lighter atmosphere by reducing stress. Laughter lowers the body’s level of stress-related chemicals, increases blood flow and reduces pain.  Laughter means we are not as uptight about the looming deadlines, the budget crunch or the recent change from three-ply to two-ply toilet paper.

Cultivates humility and courage. Laughter shows our co-workers and clients that we are not afraid of our mistakes.  And recovering quickly from our mistakes – through laughter – models humility and courage for the workplace.

Boosts confidence. When we survive these bumps in the road, we realize that we don’t have to be perfect to be great at what we do. We’re in a stronger position to face the next embarrassing moment.

Allows you to move on and get the job done. You laugh, they laugh. Everyone gets back to the business at hand.

If your goof-up has impact on others, follow up and apologize. If it only made you cringe, laugh it off.  To err may be human, but to laugh about it certainly makes life more fun.

Have a question or want some input from Humanergy about this topic? Contact us and we’ll get right back to you!


Weeks Peaks and other great ways to celebrate daily success

sparklerFriday evenings are wonderful. We’re usually taking a  breather after a hectic week. We’re enjoying a little time with friends and families. And for those of us lucky enough to be associated with Humanergy, we get to read Weeks Peaks!

Weeks Peaks is the creation of Karen, our fabulous business manager. Each Friday before she leaves for the weekend, she sends out an email that contains bullet points of news – rave reviews from a client, personal milestones, funny stories – anything that is significant in the life of our Humanergy “family.”

Weeks Peaks aren’t hard to put together. Because Karen’s the hub of our office, she is privy to the news of each day. When something notable occurs, she types that into her staged Weeks Peaks draft in Outlook. That makes constructing the email easy, since she doesn’t have to remember the highlights from the week. Most Weeks Peaks are about 7 bullet points – so no major creative writing is required.

For many of us, opening our email at 6:00 p.m. on a Friday is the highlight of the week. We look forward to it, even create rituals around it. We leave the family in the other room, sip a comforting beverage of our choice and settle in to revel in the stories of the week. We stay connected, learn more about each other and feel part of something meaningful, even if we’ve spent the whole week with clients away from the office.

How can you find ways to share and celebrate regularly, without making it an onerous task?

Ahhh….can’t wait for Friday!

Have a question or want some input from Humanergy about this topic? Contact us and we’ll get right back to you!


Can we be your hero?

displayHumanergy is in the process of transitioning to new software to manage data about our clients and friends and all the information we need at our fingertips. We’re moving to BatchBlue, and so far we’ve been impressed with how easy it is to use and their customer service.

BatchBlue has another quality that we find attractive. They have personality. They take their jobs seriously, but they exude energy and playfulness at the same time.

Case in point – they’re holding their second annual Small Business Super Hero contest. And yes, we’ve entered. In the spirit of promoting fun and not taking ourselves too seriously, here is our contest entry (thankfully for you, it was limited to 200 words):

While the city sleeps, an overworked executive nods off at her desk, after struggling for weeks to figure out how to lead her company through the latest wave of change.

A small town board of education member lies awake, worrying about the ongoing labor dispute and the implications on kids in the district.

The night shift at the plant drones on, but the supervisor knows that tomorrow will bring another wave of layoffs, as the factory fights to remain productive.

Isn’t this where the super hero rushes in, armed with weapons needed to fix the problem? In reality, this is where Humanergy comes in, to unleash the power of your people – working with you to find the superheroes within!

Got a nagging villian keeping you up at night?

Some consultants can waltz in and act like heroes with all the answers. Humanergy knows that you know more about the problems and solutions than we do. We bring whiz bang tools and structures and help you see things more clearly. We coach you, train your team and facilitate the important work sessions that will enable you to vanquish any foe.

Okay, maybe we won’t win Small Business Super Hero of the year. But it was amusing to try on the cape – and to think creatively about what Humanergy brings to the table that is so unique.

What super powers does your organization possess or bring out in others?

Have a question or want some input from Humanergy about this topic? Contact us and we’ll get right back to you!