Archive for the ‘Courage’ Category

Do you have leadership presence?

Wednesday, August 18th, 2010

You recognize it instantly. People with leadership presence exude an aura of command, a confidence that they are in control of themselves and the situation at hand. It’s different from charm or charisma, though they may be very engaging qualities.  Leadership presence can be high in people who are extroverts or introverts, so it is not necessary to be the most talkative person in the room.

George S. Barrett, CEO of Cardinal Health, in an online New York Times interview, talked about the importance of people believing in their leader, and trusting the competence and judgment of the person at the helm. He articulated leadership presence as a combination of doing the right things and forging a connection at a human, fundamental level.

What qualities make you a leader with presence, one with an aura of command?

Confidence. Leaders with presence use language that is strong, positive and based on facts.  They are calibrated about what they know and don’t know.  Because of that calibration, they don’t oversell themselves or their ideas, and are not falsely humble. They are a visible, passionate force within the organization.

Vision. Leaders with presence have a strong clarity of purpose, a compass that guides not only what the organization does, but why. They share this vision widely and engage others within the organization in shaping how the vision will be realized.

Strength under fire.  Even in the most arduous circumstances, leadership presence requires self-control and poise. Leaders with presence are grounded in the facts, and do not allow emotions to skew their perspective about what is important. They remain focused and responsive to changes around them and are not afraid to make the tough calls when necessary.

Judgment. Leaders with presence use judgment to achieve excellence. They establish mechanisms for accessing the critical information needed to understand the current reality and predict the future. Like good chess players, leaders with presence think 1, 2 or 3 moves ahead in terms of strategy. They focus only on what’s most important and are prepared with contingency plans for both the foreseeable, as well as the unpredictable, future scenarios.

Learning. Leaders with presence are continual learners. They gain insight first and foremost by listening and asking the right questions. They are disciplined in their efforts to better understand themselves, their people and the world around them.

Humility. Leaders with presence recognize that they don’t know everything and actively ask for help when needed. They admit mistakes and take action to ensure that they are not repeated.

Engagement. Leaders with presence create space for people to own their work and express their passion, thinking and creativity. At the same time, they ensure that people know what results are needed and why and provide the necessary support and accountability.

Image. Leaders with presence project a professional image through appropriate dress, grooming, behavior and language. They freely express their own unique personality within these boundaries, and are comfortable in their own skin.

Leadership presence is an intangible that can be readily observed, and difficult to achieve. The payoff is that leaders with this aura of command can more easily create a work environment where people relax, engage and confidently take action themselves. Without this intangible, others in the organization may feel anxious and uncertain because of the leadership vacuum. Assess yourself today and begin addressing the gaps in leadership presence, so that you can earn the respect and trust of your people.

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You don’t know what you don’t know

Tuesday, August 3rd, 2010

“Awareness requires a rupture with the world we take for granted.” Shoshana Zuboff

High performance leaders recognize the need to constantly improve their organization and its people, and above all, themselves. To become better leaders, they continually expand their self-awareness, even if this means confronting aspects of their personalities, habits and performance that they’d rather not see. Self-awareness requires a dedicated effort to uncover the truth, the whole truth and nothing but the truth. Here are some steps to get you started.

Accept that others may know you better than you know yourself. It is far easier to have wisdom about others than it is to truly know ourselves. Recognize that you have a biased perspective or that you don’t comprehend the whole picture of your behavior and its impact.

Examine your world view. There’s an old saying that a fish doesn’t know it’s swimming in water until it is thrown upon the riverbank. Up until that moment, that fish thinks that he understands all about the world and how it works. Your world view is a framework that allows you to understand individuals, groups and your “reality.” A world view is like a lens through which you see yourself and others. It is dangerous to assume that your world view is the right one or the same as other people.  To explore your world view, ask yourself, What are my beliefs? and What assumptions do I make about myself and others?

Find a new perspective. Albert Einstein said, “We cannot solve problems by using the same kind of thinking we used when we created them.” To get a different perspective, look at an unrelated industry, ask for feedback from a new source or methodically toss out all of your assumptions and start fresh.

Explore the unknown unknowns. You’re probably pretty comfortable with not knowing every answer. What if you didn’t even know the right questions to be asking? According to an article by Errol Morris in the New York Times Opinionator, known unknowns are the problems you can list and prepare for. The unknown unknowns are problems about which you are completely unaware. Giant leaps in self-awareness and performance can be achieved by not only adding to your list of solutions, but uncovering previously unexplored questions.

You would never accept mediocre performance from yourself. Likewise, don’t accept that you have complete self-awareness, without a consistent and disciplined effort to uncover the real you.

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Live your legacy

Tuesday, July 27th, 2010

In an age of unemployment and downsizing, many people are thanking their lucky stars that they have a job at all, even if it’s more busy and stressful than ever. Few people have the luxury of wondering, Is this job helping me to fulfill my purpose in life?

The unexpected death of a colleague can cause us to examine how we’re spending our lives. We ponder our mortality and envision the legacy we hope to leave for the future. Our conclusion is that the most important thing you can do is live your legacy every day. That is, don’t wait until tomorrow to live your values and focus your energies on your life’s purpose. Start with these questions:

What would people say about you at your funeral? If your life ended today, how would you be eulogized? Is it something you’d be proud to hear?

Are your actions and decisions today consistent with how you’d like to be remembered? Not only do you follow the defined rules, but how do you respond in the gray areas – when the ethical boundaries are not as well-defined? As Albert Camus said, “Integrity has no need of rules.”

Are you happy now, or waiting to be happy when…?” The Center for Creative Leadership’s article titled Your Leadership Mojo: Wisdom from Marshall Goldsmith explores the advice that your 95-year-old self might give to you today. Goldsmith’s friend actually asked elderly people who were approaching death to reflect on what is truly important in life. The number one theme that emerged was be happy now. Don’t wait for that big promotion or retirement. Don’t get so caught up in the rat race that you don’t notice the sun is shining today.

Are people your priority? The Leadership Mojo article points out that when the end of life approaches, it isn’t our co-workers who hang out at the hospital. It’s our friends and family, if we’re lucky enough to have both. And doing things today to nurture relationship with people isn’t just important to ensure that you have hospital visitors. It’s the right thing to do, and your 95-year-old-self would tell you so.

Are you accomplishing something meaningful? It can be easy to amass a collection of accomplishments or life experiences, but if they don’t fulfill some aspect of your life’s purpose, they won’t matter much to you in the end. And if you accomplished them at the expense of others, you may not have those hospital visitors after all.

One thing is certain. We’ll all come to the end of our mortal lives. We hope it doesn’t happen soon. George Carlin used to say, “I’m always relieved when someone is delivering a eulogy and I realize I’m listening to it.” The good news is that if you live your values today, your legacy will take care of itself.

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Forgiveness at work

Tuesday, July 20th, 2010

Lena’s former boss was a tyrant who bullied his direct reports and rarely expressed any appreciation for their contributions. Although she left that job years ago, Lena still feels anger whenever she thinks of how he treated her. Is this something that she should address, or is Lena just responding as any normal person might?

Forgiveness is not something we talk about much in the workplace. We may practice forgiveness of others, and we certainly hope that we are forgiven when we make mistakes. Yet teams and organizations rarely discuss the power of forgiveness.

Forgiveness has often been misconstrued as condoning negative behaviors or just turning the other cheek. This couldn’t be further from the truth. You can forgive a person and at the same time set limits for future behaviors. Forgiveness doesn’t depend upon the other person apologizing or even acknowledging the behavior.  You don’t even have to speak to the person to let go of the resentment and forgive. Forgiveness is something you do for yourself. Lewis B. Smedes said, “To forgive is to set a prisoner free and discover that the prisoner was you.”

How can forgiveness at work benefit you?

Forgiveness makes you healthier. According to the Mayo Clinic, forgiveness sets the stage for healthier relationships, greater spiritual and psychological well-being, less stress and hostility, lower blood pressure, fewer symptoms of depression, anxiety and chronic pain and lower risk of alcohol and substance abuse.

Forgiveness increases available energy. Nursing a grudge takes emotional and physical energy away from more productive endeavors. According to the Forgiveness Foundation, forgiveness transforms your mind. People report renewed energy and focus when they let go of bitterness and resentment.

Forgiveness unleashes joy. Because forgiveness reduces stress, people find more joy in everyday life when they are able to forgive others. When we forgive others, all of our other relationships are stronger and deeper, and we are able to weather small upsets with greater resilience.

Forgiveness doesn’t mean forgetting. When you forgive, you do not forget what happened. You release the pain, anger and bitterness, and you also remember the lessons learned and don’t allow the offending behaviors to reoccur.

If the reasons above aren’t enough, consider the slightly “low road” perspective of Oscar Wilde: “Always forgive your enemies – nothing annoys them so much.” Whatever your motivation might be, take actions to create a culture of forgiveness at work. As with any culture change, start with you. Experience the joy of forgiveness and share it with others today.

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Performance is improving, but not fast enough

Tuesday, May 11th, 2010

You’re piloting an airplane. You take off from the airport and head west towards the mountains. Your altitude is gradually increasing, but not at a fast enough rate. Without the right maneuvers now, the plane will crash into the side of the mountain.

A nightmare, right? Yes, but it’s also a great analogy for a problem we’re seeing in many organizations. Teams and individuals are working hard and seeing improvements in their performance. However, the business realities require them to get better at their jobs faster. Without a steeper trajectory, individuals and the organization will crash.

As an individual performer, how can you maneuver quickly to amp up the rate of your performance improvement?

Prioritize. What are the highest value things you can  do to improve results and make a big impact? Not the good uses of your time – only the critical few. Make those your priorities. Keep them uppermost in your mind, on your calendar and in your daily activity. When you know where you’re going and what it will take to get there, communicate this widely so that others in the organization also redirect their efforts.

Focus. This can be hard, but something’s got to go. It takes courage to dump projects and readjust activity to align with just a few priorities. The key is to focus relentlessly on the drivers of success. Don’t do the other stuff.  If there is not a direct relationship between the project or initiative and your highest value priorities, stop!

Be consistent. One of the most maddening dynamics in organizations is when the boss says A, B and C are our only priorities. Then something cool – unrelated to A, B and C – comes along. When opportunity knocks, don’t waffle; figure out if it aligns with your top 1, 2 or 3. If not, just say no. A compelling distraction is still a distraction.

Many of the strategies above work for teams too. Also consider the following:

Assign sufficient resources. As James W. Frick said, “Don’t tell me where your priorities are. Show me where you  spend your money and I’ll tell you what they are.” Clearly articulate a business case for what you’re doing. Then negotiate with your superiors to assign more time or employ new technologies to get the job done.

Feed your people. You’re leading a team that’s failing. Your first impulse might be to point out all the things that are going wrong. Instead, identify what’s working (Feed) and reinforce those behaviors. Then decide what you must achieve (Need) and fill in the gaps with new actions (SEED) that need to happen. Only after Feed, Need and Seed do you eliminate practices that aren’t working (Weed).

Quit bickering. When the going gets rough, back-biting and blame find fertile ground. Model and enforce a climate of open communication and respect. Help people to say what they need to say in a factual manner. After the crisis has passed, there will be plenty of time to dissect what happened and how it might be prevented in the future.

A Chinese proverb states, “A crisis is an opportunity riding the dangerous wind.” Face the reality of your impending collision, so that you can maneuver to make the most of the opportunity.

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Overcome the top 10 reasons you don’t show courage at work

Monday, October 12th, 2009

differentThe Business Journal’s blog recently quoted Dr. Martin Groder: “In business and personal life, to create true integrity and lasting effectiveness you need to develop the courage to move towards the sound of the gunfire.”

Leadership takes courage. Yet even well-meaning leaders can lose their nerve and then justify not stepping up to the plate. Here are some common excuses for not acting courageously, even when we know it is the right thing to do.

Some people won’t like it. That’s okay. They won’t be running the organization in a few years. You will. If your critics are above you in the chain of command, use caution, but continue  to speak your mind when it’s critical to the organization’s success. (If you can’t, it’s time to leave.)

It’s more work. Perhaps. Is it the right work, the stuff that will move your company ahead? If so, do it. Stop doing some of the comfortable-but-less-critical things you’re doing now.

It’s too risky, and I’m not sure it will work out. Life is a gamble, and you can’t always calculate the risk. In the words of Win Borden, “If you wait until you’re sure it’s right, you’ll probably never do much of anything.” Consult with the right people, get your facts straight and move ahead.

It’s not the right time. If not now, when? Don’t allow yourself to put it off indefinitely.

I don’t want to seem pushy. You don’t need to be loud and obnoxious. You do need to be firm, fact-based and confident.

No one else is doing it. Wrong. There are leaders out there (okay, maybe not in every organization) who put their necks on the line daily. Be one of those.

No one will listen. Seek feedback from others to find out if you have the ear of the organization’s movers and shakers. If not, craft a plan to boost your credibility and build trust.

I’m okay with things as they are. Then why are you reading this post? Seriously, if there’s not one thing you’re passionate about or impatient to achieve, are you really a leader?

I’m more comfortable taking little steps. Don’t try for a 3-yard gain when you need a Hail Mary 50-yard pass to do the job. Incremental steps work sometimes, but are you avoiding a more risky, but better, alternative?

I’m afraid. So are other leaders. They simply choose to remain composed and focused on what matters most.

Acting courageously can feel like you’re sticking your neck out above the ramparts while the bullets are flying. Who would do that? People who want only the best for their organization and its people – true leaders who won’t settle for less than true success.


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