Posts Tagged ‘best practices’

Do you have leadership presence?

Wednesday, August 18th, 2010

You recognize it instantly. People with leadership presence exude an aura of command, a confidence that they are in control of themselves and the situation at hand. It’s different from charm or charisma, though they may be very engaging qualities.  Leadership presence can be high in people who are extroverts or introverts, so it is not necessary to be the most talkative person in the room.

George S. Barrett, CEO of Cardinal Health, in an online New York Times interview, talked about the importance of people believing in their leader, and trusting the competence and judgment of the person at the helm. He articulated leadership presence as a combination of doing the right things and forging a connection at a human, fundamental level.

What qualities make you a leader with presence, one with an aura of command?

Confidence. Leaders with presence use language that is strong, positive and based on facts.  They are calibrated about what they know and don’t know.  Because of that calibration, they don’t oversell themselves or their ideas, and are not falsely humble. They are a visible, passionate force within the organization.

Vision. Leaders with presence have a strong clarity of purpose, a compass that guides not only what the organization does, but why. They share this vision widely and engage others within the organization in shaping how the vision will be realized.

Strength under fire.  Even in the most arduous circumstances, leadership presence requires self-control and poise. Leaders with presence are grounded in the facts, and do not allow emotions to skew their perspective about what is important. They remain focused and responsive to changes around them and are not afraid to make the tough calls when necessary.

Judgment. Leaders with presence use judgment to achieve excellence. They establish mechanisms for accessing the critical information needed to understand the current reality and predict the future. Like good chess players, leaders with presence think 1, 2 or 3 moves ahead in terms of strategy. They focus only on what’s most important and are prepared with contingency plans for both the foreseeable, as well as the unpredictable, future scenarios.

Learning. Leaders with presence are continual learners. They gain insight first and foremost by listening and asking the right questions. They are disciplined in their efforts to better understand themselves, their people and the world around them.

Humility. Leaders with presence recognize that they don’t know everything and actively ask for help when needed. They admit mistakes and take action to ensure that they are not repeated.

Engagement. Leaders with presence create space for people to own their work and express their passion, thinking and creativity. At the same time, they ensure that people know what results are needed and why and provide the necessary support and accountability.

Image. Leaders with presence project a professional image through appropriate dress, grooming, behavior and language. They freely express their own unique personality within these boundaries, and are comfortable in their own skin.

Leadership presence is an intangible that can be readily observed, and difficult to achieve. The payoff is that leaders with this aura of command can more easily create a work environment where people relax, engage and confidently take action themselves. Without this intangible, others in the organization may feel anxious and uncertain because of the leadership vacuum. Assess yourself today and begin addressing the gaps in leadership presence, so that you can earn the respect and trust of your people.

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Should you be a dictator?

Tuesday, July 6th, 2010

Few leadership articles have stirred a response like the one titled Your Company Is not a Democracy by George Cloutier. There was even some question about whether it was serious – or if it was a parody of old-school “command and control” leadership styles. However, it’s a bona fide opinion article, and most of the comments made us cringe.

Here’s Mr. Cloutier’s advice, and Humanergy’s take.

Be a dictator. Give direction, but not about everything. Dictate the mission, values – the critical few things that will keep your organization focused and successful. Don’t waffle on those.

Tell your employees: “Don’t think – obey.” If your employees aren’t thinking, they should stay home. You need all intellects, skillsets and experiences actively engaged on your organization’s problems and opportunities.

Forget your likeability score. Earn respect through true leadership and likeability will probably come. True leaders don’t walk around with the goal of being warm and fuzzy, but they do treat people with genuine respect and kindness. They know that engaged workers who see themselves as an integral part of the organization produce better results. Therefore, good leaders communicate often, get input from their people and earn trust and respect at the same time.

Be a feared general. Don’t use fear as a tool. Using fear as a leadership tool is a sign of the leader’s own insecurities. Anyone holding the reins that tight is doing so out of fear – fear of losing control, new ideas or not being the smartest person in the room. You cannot command respect through fear. What you will create is an environment that encourages in-fighting, short-term gains and employees doing anything possible to look good.

Fear is the best motivator. Praise is a far better motivator. Our blog post on praising employees quoted research on the connection between praise and performance. Employees who receive regular praise have higher productivity and lower turnover, and they make fewer mistakes. Fear, on the other hand, may produce some short-term compliance to avoid reprisals. But because fear increases physical and emotional stress, employees are less productive over time. They’re also profoundly unfulfilled, which in turn causes your employees to dust off their resumes and find a less toxic environment.

Penalize poor or negligent performance. Spend more time feeding good performance than pointing out what’s not going well. Indeed, poor performance must be addressed as soon as it is noted. However, if you as a leader spend most of your time doling out penalties for poor performance, you are taking time from your most high value work. You should spend the vast majority of your time figuring out what is working and building on that success.

Fire incompetent employees. Surround yourself with only the best people. There should be no room in your company for people who operate contrary to the values, ethics or best practices that you’ve established. Hire and groom people who’s goals align with the organization’s and with passion to continually learn. Do that well, and you won’t need to fire many people.

Enforce, enforce, enforce. Adapt, adapt, adapt. Plans are made to be adapted to an ever-changing business environment. Rather than insisting that people follow your plans exactly, encourage adaptation within key parameters. The goals and best practices won’t change, but you’ll be nimble and responsive in how you get there.

Being a dictator requires a leader to possess all the wisdom, creativity, experience and judgment necessary for success in an ever-changing world. No one can do that. Unfortunately, some people still operate in the mindset that they can do it all, that they have all the answers. Scary. As Emile Chartier said, “There is nothing more dangerous than an idea when it is the only one you have.”

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Coaching lessons from golf school

Thursday, June 10th, 2010

My recent experience at golf school illustrated how frustrating and exhilarating it can be to learn something new. In fact, an anonymous but wise person said, Golf can best be defined as an endless series of tragedies obscured by the occasional miracle.

What lessons were learned that will help all of us to be better coaches and learners, regardless of the subject matter? For coaches:

Fundamentals, fundamentals, fundamentals. The golf pro spent 99% of the allotted time on the basic building blocks for a good swing. It wasn’t just on the driving range. Every time we had a club in our hands, she connected the dots between the current focus and the swing fundamentals.  As we built a good short shot, we also improved on our drives, and vice versa.  Whether you’re teaching someone how to sell widgets or service a machine, define the fundamentals and keep them front and center.

Stay true to what works. The golf pro was immovable when it came to the fundamentals of a good swing, no matter how many times she heard, “Well, what works for me is…” If there are tried and true best practices, stick to those and don’t compromise.

Communicate in a way that works for the learner. The golf pro used multiple means of communication, including verbal instructions, physical demonstration, video reviews and an illustrated manual. She adapted her methods to suit the needs of her students, like when her “80% angle” reference caused us all to stare blankly. She quickly understood that we didn’t get the spatial relations talk, but responded well when she said things like, “keep your head steady, rotate at the waist and straighten your left arm.” A good coach learns to communicate in many different ways – not just in the way in which he or she is most comfortable.

Break complicated stuff into manageable bits. Instead of tackling the whole swing, I spent hours working on bringing the club back to shoulder level correctly. Once my brain and body were coordinating this move well, I was able to incorporate other swing elements. Remember that people can’t keep numerous steps in their head all at once. Mastery of each component part builds muscle memory, increases confidence and sets the stage for overall success.

Use cycles of show, imitate, rectify. The pro would model the correct behavior, we would try to imitate her, and she then provided us with constructive feedback. The cycle was repeated over and over, until we were able to imitate the desired results fluidly.

Think you’re ready to be coached? A successful learning experience requires both a great coach, and a learner with the right motivation and attitude. For learners:

Align with your coach on goals. Some people came to golf school thinking that their game was great and only needed a few tweaks. The pro helped each person become more realistic about their current performance and set goals for improvement. In any coaching situation, be open to the fact that you may have more to learn than you previously thought.

Be a sponge, not a filter. In many ways, the novices at golf school got it right. They kept their mouths shut and their eyes and ears open. They didn’t waste time debating the merits of one grip or another. They took in as much information as possible, and readily tried new things. The result? Fewer tragedies and many more miracles. If you’re learning something new, try not to screen suggestions through the lens of your past experience. You don’t know what you don’t know.

Practice perfectly. Yes, it was mind-numbing to repeatedly practice the correct back swing. Contrary to popular belief, practice does not make perfect. Perfect practice makes perfect. It is only through doing things right that you develop a habit of excellent performance. The amazing thing is, according to Gary Player, the more you practice, the luckier you get.

The most valuable lesson from golf school? Golf, like any skill, is not about executing the right physical movements. It is largely played in our minds. Success is dependent upon having the right attitude as well as skill set. My attitude? Focus, relish the occasional miracle of a stellar shot and remember to have fun along the way.

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Performance is improving, but not fast enough

Tuesday, May 11th, 2010

You’re piloting an airplane. You take off from the airport and head west towards the mountains. Your altitude is gradually increasing, but not at a fast enough rate. Without the right maneuvers now, the plane will crash into the side of the mountain.

A nightmare, right? Yes, but it’s also a great analogy for a problem we’re seeing in many organizations. Teams and individuals are working hard and seeing improvements in their performance. However, the business realities require them to get better at their jobs faster. Without a steeper trajectory, individuals and the organization will crash.

As an individual performer, how can you maneuver quickly to amp up the rate of your performance improvement?

Prioritize. What are the highest value things you can  do to improve results and make a big impact? Not the good uses of your time – only the critical few. Make those your priorities. Keep them uppermost in your mind, on your calendar and in your daily activity. When you know where you’re going and what it will take to get there, communicate this widely so that others in the organization also redirect their efforts.

Focus. This can be hard, but something’s got to go. It takes courage to dump projects and readjust activity to align with just a few priorities. The key is to focus relentlessly on the drivers of success. Don’t do the other stuff.  If there is not a direct relationship between the project or initiative and your highest value priorities, stop!

Be consistent. One of the most maddening dynamics in organizations is when the boss says A, B and C are our only priorities. Then something cool – unrelated to A, B and C – comes along. When opportunity knocks, don’t waffle; figure out if it aligns with your top 1, 2 or 3. If not, just say no. A compelling distraction is still a distraction.

Many of the strategies above work for teams too. Also consider the following:

Assign sufficient resources. As James W. Frick said, “Don’t tell me where your priorities are. Show me where you  spend your money and I’ll tell you what they are.” Clearly articulate a business case for what you’re doing. Then negotiate with your superiors to assign more time or employ new technologies to get the job done.

Feed your people. You’re leading a team that’s failing. Your first impulse might be to point out all the things that are going wrong. Instead, identify what’s working (Feed) and reinforce those behaviors. Then decide what you must achieve (Need) and fill in the gaps with new actions (SEED) that need to happen. Only after Feed, Need and Seed do you eliminate practices that aren’t working (Weed).

Quit bickering. When the going gets rough, back-biting and blame find fertile ground. Model and enforce a climate of open communication and respect. Help people to say what they need to say in a factual manner. After the crisis has passed, there will be plenty of time to dissect what happened and how it might be prevented in the future.

A Chinese proverb states, “A crisis is an opportunity riding the dangerous wind.” Face the reality of your impending collision, so that you can maneuver to make the most of the opportunity.

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Leadership lessons from Mom

Monday, May 3rd, 2010

That MBA degree is dandy, but the lessons learned can’t hold a candle to Mom’s (or Dad’s or Gram’s) wisdom. A recent poll of Humanergists resulted in these leadership lessons from our very first role models.

I don’t care if “everyone” is doing it. Mom taught us to have courage and make decisions for ourselves. Don’t get caught up in passing trends or we’ve-always-done-that thinking.

If you can’t say something nice, don’t say anything. Sometimes harsh truths must be spoken, but keep balance by sharing positives as well. Don’t speak in anger, when it may be harder for you to communicate the good along with the bad.

Accept a compliment graciously. Maybe it’s embarrassment or false humility, but we often stumble or say, “oh, it wasn’t that great,” when a simple “thank you” is all that is needed.

Get outside. While this phrase was most often used when Mom was sick of us underfoot, we recognize now the power of nature to boost our mood and change our perspective. Get up, walk around, go outside or do whatever it takes to change your environment. You’ll find inspiration -  or at least some respite from the usual routine.

What am I, chopped liver? Especially in adolescence, we kids acted as if our parent were alien life forms and unworthy of kindness or consideration. Remember that even the most quirky of our fellow humans deserves respect and compassion.

Do you want your face to freeze like that? Nonverbals not only matter, they communicate volumes, even when we’re not aware of them. Get some feedback about how your posture, facial expressions and mannerisms help or hurt your leadership.

Every cloud has a silver lining. No matter how distressing, every situation has potential advantages and disadvantages. Don’t ignore the cloud, but do recognize and capitalize upon the silver lining.

If wishes were horses, then beggars would ride. Dream big, but don’t just passively yearn for things to be different. If you want something, take a step today to make it a reality. Action is necessary to achieve.

Be home in time for dinner. There’s nothing like unstructured time with loved ones to recharge your batteries. Share a story, a joke or something that happened in your day. Listen as others to do the same. Even if it’s just take-out pizza, it will be a feast.

Mom’s most enduring lessons were not the ones she talked about.  They came by the way she lived her life – with grace in spite of our many imperfections and bravery in the face of life’s challenges. The least we can do is try to do the same. Thanks, Mom.

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I could stop whenever I want to

Monday, April 26th, 2010

You’re addicted to your smartphone.  So what? Isn’t that a pretty socially acceptable compulsion – one that helps you be more efficient and effective? The term “Crackberry” isn’t considered to be universally negative. If you’re hyper-connected, you’re considered to be technologically advanced and in demand.

Perhaps you question whether you’re really addicted. Maybe you really could stop whenever you want to. So why do you break into a cold sweat if you inadvertently leave the house without it? Why can’t you turn it off or ignore it?

What are the downsides to this habit?

You devalue the people around you. If you interrupt conversations to answer email or take calls, you are giving the message that the current activity is less valuable to you than whatever’s happening on your phone.

You lose valuable “stare out the window” time. Constant connection prevents you from devoting blocks of time to thoughtful reflection.This thinking time is a necessary leadership activity – allowing for deep thinking about the strategic priorities that need your attention.

Email, in particular, is addictive. Psychologists are identifying email addiction as a growing problem. People become obsessive about checking email. Receiving satisfying (funny, informative or whatever you find fulfilling) email happens intermittently. That is the most potent kind of habit-forming reinforcement, and what causes some folks to constantly scan their inboxes.  They even have a name for it – “variable ratio reinforcement!”

You think you’re constantly needed. Perhaps the most insidious of the smartphone addiction symptoms is the underlying message of importance. If you’re connected 24/7, it must be because your input is always essential. Recognize that often the issue is yours (I need to be “in the know”) and not theirs. People will survive without you. They even learn to make decisions and grow as leaders without you standing in the way.

Before you come to the conclusion that your smartphone use isn’t a problem, try turning it off a few hours each day. Take a walk. Think expansively. Then come back, refreshed and ready to tackle the work that really does require your time and talent.


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Think achieve, then do

Monday, April 5th, 2010

If you don’t know where you’re going, you can never get lost. Herb Cohen

When vacationing, the lack of a defined destination can set the stage for a grand adventure. In our work lives, however, not knowing where you’re going usually spells disaster. How can you best meet your goals and avoid the aimless wandering that wastes everyone’s time and money?

Think achieve, then do. Before you get down to action, focus on what it is you want to achieve. Don’t think about what you want to do, define what you want to accomplish. Ask yourself these questions:

  • Why are we doing this? What is our purpose for doing this work?
  • What result are we trying to achieve? What will change, and how? What will be created or eliminated?
  • When this is done, what will success look like? What impact will it have? On whom and on what?

Think achieve, then do may not come naturally. There are some common barriers to focusing first on what we want to accomplish, including:

Task orientation. You arrive at work and immediately get busy. You check things off your to-do list. It is all too easy to get through an entire work day without thinking about what you are trying to achieve. Don’t take for granted that you know what results and impact you’re striving for. Take some time each day, preferably first thing, to zero in on “think achieve.”

Fuzzy goals. You may think you know what you’re trying to accomplish and why. But do others share the same picture? Talk about it to ensure that you and your teammates have a common vision around what will be achieved -  a shared definition of success. Pretend you’re traveling to the future and that you’ve accomplished your mission. What does the world look like? Who or what has changed? What spin-off effects can you imagine?

I “should.” Think achieve, then do requires focus and a direct connection between what you want to accomplish and what you think and do each day. When you say, “I really should…(exercise daily, call my customers more frequently, take my son to dinner…), do you really have any intention of doing it? If so, do it. If not, “I should” is a distraction from a laser-like focus on what you really want to get done.

Lack of realism. If your picture of success is complex, break it into discrete, manageable chunks that you can accomplish over time.

Lost focus. Use reminders that help you keep your eye on the ball.  Post a list of what you want to achieve in a spot where you’ll see it regularly. Find a meaningful picture that represents what you want to accomplish. Create a theme song. Set up automated reminders on your phone or computer. The key is to put your desired results front and center to keep you on track.

Not doing. It’s one thing to get pumped up about what you want to achieve. It’s another to hunker down and get it done. Resist the urge to do it all yourself. Assemble others with a vested interest and divide duties. Decide how you’ll move forward, monitor progress and hold one another accountable.

Charting a course to a future reality can be exhilarating. It also requires a tolerance for risk, since the journey to your ultimate destination will include some surprises. Mark Twain said to succeed in life you need two things – ignorance and confidence. You may not know exactly what lies ahead, but start your trip today by figuring out what is you really want to achieve. Then get packing and enjoy the ride.

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Alignment: Get it and keep it

Thursday, September 3rd, 2009

sheep-herd1It’s true for all enterprises, from the “mom and pop” corner store to the global corporation. Alignment at an organizational, team and interpersonal level is necessary to achieve results. Conversely, inadequate alignment on the things that matter will break even the  most powerful company.

Alignment is a coordination of effort in an agreed-upon direction. What are the keys to getting and keeping successful alignment?

Align when you need to. Know where you’re going, what you’re trying to achieve and the best practices that are strategically essential. Be nimble and realize that these foundations  may need to change, but those adjustments must be widely broadcast to all stakeholders.

Don’t align on everything. Don’t expect that everyone will do things the same way, at the same time or with the same approach. Allow creativity and ingenuity in how things get done, as long as the essentials (see point above) are unwavering.

Realize that alignment has a shelf life. Abe and Barb are working on a project. They agree on a definition of success and what each party will do by when. Six months later, Abe checks in to find that Barb hasn’t done her part. Conflicting priorities, faulty memories or shifting realities can impact alignment. Touch base with the other party frequently and adjust agreements as necessary.

Ensure mutual understanding around the core. Your vision, goals and best practices should be not only communicated widely, but understood the same way by everyone. To ensure mutual understanding, ask a few people from diverse parts of the organization to restate these core principles to you. If they can’t, or if they’re fuzzy, redouble your efforts to clearly communicate. It’s essential to keep working on this until you get it right.

Ensure mutual understanding around the details. The same principle applies to interpersonal agreements. Sales manager Terrence agrees to call on Customer Q while sales manager Shawnee is on leave. When Shawnee returns, she is surprised to find that Terrence now “owns” Customer Q and is receiving a bonus based on those sales. Clear, unmistakable alignment is essential up front to prevent time-consuming, messy problems later.

Document and review. Nothing speaks like a paper trail, or, better yet, an electronic trail. For the foundational pieces, such as vision and goals, make them a part of the fabric of the organization. Put them on the website, make posters for all offices, review them at meetings or create work groups to monitor progress and suggest changes.  For team or interpersonal alignment, work together on how best to document and regularly review agreements.

Alignment is necessary because, in words from one of the most lucrative movies of recent times, “we’re all in this together.” “Get your  head in the game,”  so you can get and keep alignment around the factors that drive success.

(The references are to High School Musical for those of you without a person between the ages of 6 and 25 in your household.)

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Meetings: Indispensible or cash-sucking waste of time?

Thursday, July 23rd, 2009

clockPeople hate meetings. Or at least they feel strongly enough about them to create a seemingly-endless list of negative quotes about meetings. Here are more of our favorites, this time with a “committee” focus.

“To kill time, a committee meeting is the perfect weapon.” Author Unknown

“A committee is a cul-de-sac to which ideas are lured and then quietly strangled.”  Barnett Cocks

Tired of killing time in your meetings? Use field-tested meeting best practices to get things done.

Start and finish on time. Establish a firm practice of respecting people’s time by starting and ending when you say you will. Once meeting attendees figure out you’re not going to wait for them or repeat information they need to know, they’ll be more likely to show up on time. Setting a time limit on each agenda item will help you finish punctually.

Keep everyone focused. Turn off cell phones, don’t answer email and meet off-site if people are more likely to be disturbed in the office. These measures can be difficult and unpopular. However, people will be more willing to disconnect from the rest of the world if you only meet when it’s really necessary and stay focused on what is imperative.

Follow an output-driven agenda. For every agenda item, outline what you need to achieve. For example, “Brainstorm at least 15 tag line alternatives” or “Align the team on the product launch objectives.”

Make sure the right people are in the room. If you start saying, “It would be nice to have Ito there,” think again. Bring the essential people together, and find other ways to get input from more extraneous, but still helpful, resources.

Prepare, prepare, prepare. Assign pre-work and make sure it gets done. Doing research in advance will prepare you to look at all sides of your issue and allow you to use meeting time most productively.

These are only a few of Humanergy’s meeting best practices. If you’re not ready to apply more discipline to your meetings, consider what this lack of focus is costing you. There’s a handy resource online that allows you to input the number of people in the meeting and their average hourly salary. You can keep that running during your meeting to watch the ticker add up how much your meeting is costing the organization.

And remember, that’s just part of the outlay for your meeting. Add in the lost opportunities, like that big customer you didn’t land because you were in a meeting and didn’t take time to follow up on a proposal.

You cannot afford to waste one more minute in an unproductive meeting.

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Feed high performance

Thursday, March 26th, 2009

green-grass2At last, it’s time to transition from shoveling snow to caring for our lawns and gardens. (On behalf of those of us living in the northern U.S., can I just say, “Whoopee!!!!”?)

Just as even a small plot of grass needs attention, so do your employees. To spring to success, feed high performance. Here’s how:

Fertilize regularly with positive feedback. Make it specific, meaningful and truthful. For example, “That report was delivered ahead of schedule and provided the information we needed to move ahead. Well done!”

Rake off those dead leaves, and make success public. Share people’s successes not only with them, but with others as well – in team meetings, on the company’s intranet, etc. Celebrate!

Trim to the right height with insightful guidance. Rather than a general comment that improvement is needed, share best practices that work. Better yet, find ways to coach as they practice new skills, first in “safe” situations, then increase the level of risk/reward over time.

Kill the weeds with constructive criticism. Share opportunities for improvement only when needed.  Bringing up every point of disagreement is like overusing weed killer. It destroys everything. When you give constructive criticism, stay fact-based, calm and focused on the best interests of the person and organization.

A Chinese proverb states, “When spring comes, the grass grows by itself.” That may be true for grass, but we know that even our strongest performers need the right mix of positive feedback and constructive criticism.

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