Posts Tagged ‘Discipline’

Do you have leadership presence?

Wednesday, August 18th, 2010

You recognize it instantly. People with leadership presence exude an aura of command, a confidence that they are in control of themselves and the situation at hand. It’s different from charm or charisma, though they may be very engaging qualities.  Leadership presence can be high in people who are extroverts or introverts, so it is not necessary to be the most talkative person in the room.

George S. Barrett, CEO of Cardinal Health, in an online New York Times interview, talked about the importance of people believing in their leader, and trusting the competence and judgment of the person at the helm. He articulated leadership presence as a combination of doing the right things and forging a connection at a human, fundamental level.

What qualities make you a leader with presence, one with an aura of command?

Confidence. Leaders with presence use language that is strong, positive and based on facts.  They are calibrated about what they know and don’t know.  Because of that calibration, they don’t oversell themselves or their ideas, and are not falsely humble. They are a visible, passionate force within the organization.

Vision. Leaders with presence have a strong clarity of purpose, a compass that guides not only what the organization does, but why. They share this vision widely and engage others within the organization in shaping how the vision will be realized.

Strength under fire.  Even in the most arduous circumstances, leadership presence requires self-control and poise. Leaders with presence are grounded in the facts, and do not allow emotions to skew their perspective about what is important. They remain focused and responsive to changes around them and are not afraid to make the tough calls when necessary.

Judgment. Leaders with presence use judgment to achieve excellence. They establish mechanisms for accessing the critical information needed to understand the current reality and predict the future. Like good chess players, leaders with presence think 1, 2 or 3 moves ahead in terms of strategy. They focus only on what’s most important and are prepared with contingency plans for both the foreseeable, as well as the unpredictable, future scenarios.

Learning. Leaders with presence are continual learners. They gain insight first and foremost by listening and asking the right questions. They are disciplined in their efforts to better understand themselves, their people and the world around them.

Humility. Leaders with presence recognize that they don’t know everything and actively ask for help when needed. They admit mistakes and take action to ensure that they are not repeated.

Engagement. Leaders with presence create space for people to own their work and express their passion, thinking and creativity. At the same time, they ensure that people know what results are needed and why and provide the necessary support and accountability.

Image. Leaders with presence project a professional image through appropriate dress, grooming, behavior and language. They freely express their own unique personality within these boundaries, and are comfortable in their own skin.

Leadership presence is an intangible that can be readily observed, and difficult to achieve. The payoff is that leaders with this aura of command can more easily create a work environment where people relax, engage and confidently take action themselves. Without this intangible, others in the organization may feel anxious and uncertain because of the leadership vacuum. Assess yourself today and begin addressing the gaps in leadership presence, so that you can earn the respect and trust of your people.

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Performance is improving, but not fast enough

Tuesday, May 11th, 2010

You’re piloting an airplane. You take off from the airport and head west towards the mountains. Your altitude is gradually increasing, but not at a fast enough rate. Without the right maneuvers now, the plane will crash into the side of the mountain.

A nightmare, right? Yes, but it’s also a great analogy for a problem we’re seeing in many organizations. Teams and individuals are working hard and seeing improvements in their performance. However, the business realities require them to get better at their jobs faster. Without a steeper trajectory, individuals and the organization will crash.

As an individual performer, how can you maneuver quickly to amp up the rate of your performance improvement?

Prioritize. What are the highest value things you can  do to improve results and make a big impact? Not the good uses of your time – only the critical few. Make those your priorities. Keep them uppermost in your mind, on your calendar and in your daily activity. When you know where you’re going and what it will take to get there, communicate this widely so that others in the organization also redirect their efforts.

Focus. This can be hard, but something’s got to go. It takes courage to dump projects and readjust activity to align with just a few priorities. The key is to focus relentlessly on the drivers of success. Don’t do the other stuff.  If there is not a direct relationship between the project or initiative and your highest value priorities, stop!

Be consistent. One of the most maddening dynamics in organizations is when the boss says A, B and C are our only priorities. Then something cool – unrelated to A, B and C – comes along. When opportunity knocks, don’t waffle; figure out if it aligns with your top 1, 2 or 3. If not, just say no. A compelling distraction is still a distraction.

Many of the strategies above work for teams too. Also consider the following:

Assign sufficient resources. As James W. Frick said, “Don’t tell me where your priorities are. Show me where you  spend your money and I’ll tell you what they are.” Clearly articulate a business case for what you’re doing. Then negotiate with your superiors to assign more time or employ new technologies to get the job done.

Feed your people. You’re leading a team that’s failing. Your first impulse might be to point out all the things that are going wrong. Instead, identify what’s working (Feed) and reinforce those behaviors. Then decide what you must achieve (Need) and fill in the gaps with new actions (SEED) that need to happen. Only after Feed, Need and Seed do you eliminate practices that aren’t working (Weed).

Quit bickering. When the going gets rough, back-biting and blame find fertile ground. Model and enforce a climate of open communication and respect. Help people to say what they need to say in a factual manner. After the crisis has passed, there will be plenty of time to dissect what happened and how it might be prevented in the future.

A Chinese proverb states, “A crisis is an opportunity riding the dangerous wind.” Face the reality of your impending collision, so that you can maneuver to make the most of the opportunity.

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Think achieve, then do

Monday, April 5th, 2010

If you don’t know where you’re going, you can never get lost. Herb Cohen

When vacationing, the lack of a defined destination can set the stage for a grand adventure. In our work lives, however, not knowing where you’re going usually spells disaster. How can you best meet your goals and avoid the aimless wandering that wastes everyone’s time and money?

Think achieve, then do. Before you get down to action, focus on what it is you want to achieve. Don’t think about what you want to do, define what you want to accomplish. Ask yourself these questions:

  • Why are we doing this? What is our purpose for doing this work?
  • What result are we trying to achieve? What will change, and how? What will be created or eliminated?
  • When this is done, what will success look like? What impact will it have? On whom and on what?

Think achieve, then do may not come naturally. There are some common barriers to focusing first on what we want to accomplish, including:

Task orientation. You arrive at work and immediately get busy. You check things off your to-do list. It is all too easy to get through an entire work day without thinking about what you are trying to achieve. Don’t take for granted that you know what results and impact you’re striving for. Take some time each day, preferably first thing, to zero in on “think achieve.”

Fuzzy goals. You may think you know what you’re trying to accomplish and why. But do others share the same picture? Talk about it to ensure that you and your teammates have a common vision around what will be achieved -  a shared definition of success. Pretend you’re traveling to the future and that you’ve accomplished your mission. What does the world look like? Who or what has changed? What spin-off effects can you imagine?

I “should.” Think achieve, then do requires focus and a direct connection between what you want to accomplish and what you think and do each day. When you say, “I really should…(exercise daily, call my customers more frequently, take my son to dinner…), do you really have any intention of doing it? If so, do it. If not, “I should” is a distraction from a laser-like focus on what you really want to get done.

Lack of realism. If your picture of success is complex, break it into discrete, manageable chunks that you can accomplish over time.

Lost focus. Use reminders that help you keep your eye on the ball.  Post a list of what you want to achieve in a spot where you’ll see it regularly. Find a meaningful picture that represents what you want to accomplish. Create a theme song. Set up automated reminders on your phone or computer. The key is to put your desired results front and center to keep you on track.

Not doing. It’s one thing to get pumped up about what you want to achieve. It’s another to hunker down and get it done. Resist the urge to do it all yourself. Assemble others with a vested interest and divide duties. Decide how you’ll move forward, monitor progress and hold one another accountable.

Charting a course to a future reality can be exhilarating. It also requires a tolerance for risk, since the journey to your ultimate destination will include some surprises. Mark Twain said to succeed in life you need two things – ignorance and confidence. You may not know exactly what lies ahead, but start your trip today by figuring out what is you really want to achieve. Then get packing and enjoy the ride.

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Reality and hope

Monday, March 2nd, 2009

j01786401We’ve been hearing a lot about hope lately. The tragedy is that so many of us don’t feel hopeful right now. Think of the brutal facts on the news, in our quarterly 401K statement or our paycheck (if we’re lucky enough to have one). Ouch. It’s hard to find the hope.

This is the perfect time to reacquaint ourselves with the Stockdale Paradox. That term was first coined in Jim Collins’ book, Good to Great (1991). Jim Collins talked with Vice Admiral James Stockdale, who was a POW during the Viet Nam war. When asked how he survived his many years of captivity and torture, he didn’t mention optimism. In fact, Stockdale recounts that the total optimists died more quickly – as reality bore down on them and their hopes faded.

Vice Admiral Stockdale says that it’s a mixture of 1) faith that you’ll prevail AND 2) discipline to confront the most brutal facts of your current reality.

1) Yes, the economy will recover AND 2) No, I can’t splurge on a big vacation right now.

1) Yes, I will reach that healthy weight goal AND 2) I need daily tracking of food in and energy out to make it happen.

1) Yes, our company will survive AND 2) Our traditional customer base is dwindling, so we need new strategies.

You get the picture.

I think of the Stockdale Paradox as a seesaw in perfect balance – just the right amount of hope (lots of it!) balanced by the cold, hard facts of reality as well.

Is your seesaw in balance? Do you need to beef up the hope, or get more disciplined in confronting reality?

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Are you ready to be coached?

Thursday, February 26th, 2009

j0386148It seems like everyone these days has a coach – maybe a life coach or a career coach or a business coach (or all three).

More and more of Humanergy’s work  involves coaching people to improve in mindset, skillset and resultset. Most of Humanergy’s coaching is in the context of work, but obviously the line is blurry. When you start working on your work life and work relationships, there are wonderful spin-off effects in other realms as well. (We occasionally hear from spouses that they LOVE the results, which is very fun!)

So, why wouldn’t everyone be ready for some coaching? We’ve identified 4 factors that correlate with a successful coaching experience:

  • Motivation: Incentive, drive and energy to improve. If you’re really ready for coaching, you are eager for growth and recognize the benefits of making changes in thinking and behavior.
  • Receptivity: Openness to learning and change. If you already think you’ve got it figured out, you don’t need a coach. If you are committed to listening and implementing recommended changes (even the hard ones), you’re ready for coaching.
  • Resilience: Strength with adaptability to build your best self. You may hear some difficult feedback. Coaching can help you fully understand yourself (warts included) and figure out how to bring out your best attributes. But only if you’re ready to examine some long-held and comfortable old habits.
  • Discipline. Willingness to use accountability tools to ensure action, learning and progress. Getting the most out of your coaching experience requires more than insightful discussions and good intentions. You will need to create an action plan, implement it diligently and track your progress over time. Focus and discipline are required.

Lou Holtz once said, “Without self-discipline, success is impossible, period.” Maybe you’re ready to find a coach who can help you not only discipline yourself, but also enable you to realize outcomes you’ve only dreamed about. (You’ll be a better leader and maybe even an improved human being!)

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Intentionality, Part 2 (Or, Make Change on Purpose)

Tuesday, February 10th, 2009

You have something about yourself you want to change – maybe a habitual way of thinking that is getting in the way. Or maybe it’s a behavior that you want to start or stop. Wishing it will happen doesn’t work. Writing it down isn’t enough to embed the change. So what will help you stick to your guns and just do it once and for all?

If you read our earlier blog post on keeping resolutions, you may have been left with a sense that making change is hard, like 5 hefty steps of arduous work. For those of us who are loaded with self-discipline, the five steps of FACET are right up our alley. But for many human beings, just thinking of doing 5 steps makes us say, “forgidaboudit!”

We hate to see people suffer, so (TA DA!) here are some options that are simple and easy to do. Best of all, they will help you focus on what you want to do (or not do) and make that long-awaited change in thinking or behavior.

PICK, POST & TRACK

  1. Pick what you want to focus on (starting a new best practice, for example)
  2. Post it prominently near your desk.
  3. Track the number of times you do it (by making a tally mark on the paper).

PICK, SHARE & FEEDBACK

  1. Pick something you want a teammate to help you with.
  2. Share it in writing with the team member and tell him or her how you plan to implement this for the next 30 days.
  3. Ask the team member to give you feedback on this best practice whenever he/she sees a success or a miss.

PICK, TEACH & MULTIPLY

  1. Pick a best practice to teach to a direct report.
  2. Teach the best practice in a staff meeting or one-on-one conversation.
  3. Ask the direct report to use the best practice, share it with others and give you feedback on the experience.

To keep this easy, think of the commitments you’ve already made, so you’re not inventing new tasks for yourself. Keep your focus simple and trackable. For example:

  • I will not interrupt. (Track the times you DO interrupt).
  • I will give Person A positive feedback once per week.
  • I will ask two open-ended questions before giving my opinion in staff meeting.

You get the idea. We’d love to hear about your experiences – what you did well and the “misses” as well. This blog can and should be a place for sharing what works and what doesn’t….so get commenting, people!

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5 Steps for Resolution Success

Friday, January 23rd, 2009

Each day I will exercise for 30 minutes and sleep 8 hours. It happens every year. Even a short list of well-intentioned resolutions doesn’t make it past the second week. Why do resolutions fail? Procrastination, no discipline and no game plan.

How do you create a game plan and keep those resolutions for once? By shelving magic, luck and willpower and focusing on discipline.

FACET is Humanergy’s 5-step tool that enables the discipline-challenged.

Focus:  Choose one thing you want to change; keep it simple.

Accountability:  Pick people to hold you responsible to do what you committed to do.

Consequences:  Build in positive and/or negative costs for your actions.

Easier to do:  Eliminate barriers and set up for action.

Tracking:  Record your progress.

Consider Jack’s example. Jack asked his employees for feedback on his performance. They consistently responded, “You interrupt us when we talk with you.” Here’s how Jack used FACET to break this habit:

Focus:  Jack put an index card on his desk and a daily note on his Blackberry. It read: “Listen first, don’t interrupt.”

Accountability:  He asked all his employee to point out when he interrupted.

Consequences:  Jack took $40 in dimes from his savings account. Each time he interrupted an employee, he paid that person a dime. When he went a week without giving away a single dime, he rewarded himself with a round of golf.

Easier to do:  Dimes were convenient to carry, and his co-workers were consistently around to hold him accountable.

Tracking: Jack counted his remaining dimes daily to track progress.

After two months of rarely interrupting others, Jack found that he was not only interrupting less and  listening more – his overall performance was improved.

For an easy-to-use FACET worksheet, go to Humanergy’s website at www.humanergy.com or contact us at 269.789.0446.

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