Posts Tagged ‘gratitude’

The lost art of appreciation

Thursday, August 6th, 2009

CB065332“Thanks.” “That was excellent work.” “I really liked it when you….”

We don’t say these words often enough. Maybe it’s the overdrive mode that most organizations are in these days. What we’re missing by not sharing genuine appreciation with others is a key to employee motivation. Showing gratitude and giving positive feedback isn’t the only way to motivate, but it can be one of the easiest and most enjoyable.

We recently stumbled into an opportunity to appreciate each other at Humanergy. A couple of years ago, we started exchanging “white elephant” gifts during the holidays. A “white elephant” is that thing that’s been sitting in your basement or garage that you’ve been meaning to get rid of, but you don’t really think anyone wants it. Maybe you’re even embarrassed to admit you have it.

One of our staff gave a fellow employee a “beautiful” rope necklace embellished with a dozen Southwestern figures, like a coyote, cacti, sombrero and snakes. The nicest thing we can say about it is that it is unique.

The receiver of this gift quickly transformed it into a talisman for our Humanergy team. We each picked a figure to represent ourselves, and the necklace was passed from person to person when we noticed something good. To document our appreciation, we started using a journal which travels with the necklace.

A typical journal entry might read, “To Karen, the green cactus, for outstanding detail management and customer-centric thinking on the ABC project. From Christi, the sombrero.”

What started out as a fun gift exchange has been transformed into a way to communicate about the great things that are happening at Humanergy and each person’s contributions.

The fun factor cannot be ignored here. The journal alone would have been satisfying, but the quirky necklace adds a bit of spice and personality. (And, yes, some team members have been spotted wearing the necklace around the office from time to time. So far no one has been brave enough to wear it elsewhere.)

Sharing appreciation feels magnificent. We just can’t figure out who’s enjoying it more – the people receiving the heartfelt thanks, or the people giving them.

You don’t need a funky necklace. Look someone in the eye and share your specific, meaningful gratitude. You’ll both feel wonderful. And you’ll get back to work smiles on your faces.

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Help! I need somebody.

Tuesday, June 2nd, 2009

help1Asking for help just isn’t cool. Or manly. Or womanly. At least that is how it seems, since we can be so loathe to do it. Maybe we’re afraid to be seen as weak or unable to go it alone. Asking for help is actually a great thing – and can be good for the helper, too.

How and when do you ask for help?

Do it right away. When you receive an assignment, ask lots of questions to figure out what outcomes are desired, who needs to be involved and what you don’t know how to do. Assemble a team that will fill in the gaps in your knowledge, experience or connections.

Don’t do it at the last minute. The deadline is looming, and the project is nowhere close to finished. So we call in favors or even beg a little to dig ourselves out of the hole. We may be forgiven for doing this once, but repeat offenders will get a reputation and help won’t come running the second or third time.

Be specific. Communicate what you really need. Sometimes it’s advice, and other times it’s a commitment of time and energy. Specify what you what the person to accomplish, the context for the work and even suggestions about how you’d like it done, if necessary. By all means, don’t downplay the time commitment required.

Keep the other person’s WIIFM in mind. WIIFM stands for “What’s In It For Me?” While many people will assist and expect nothing in return, we still need to consider ways in which helping benefits the helper. Will it give her exposure to management, hone a new skill or give her valuable experience? Refrain from asking people to come to your aid if doing so provides no value for them.

Always, always, always share your gratitude and credit. Saying thanks isn’t enough. Make sure that others know who contributed to success. You’ll build a network of loyal colleagues who will be more than happy to rally around you next time.

Think about the last time you helped someone out. While there may be some helping horror stories, most of these experiences are positive. So, go ahead. Ask for some assistance, and make the right choices along the way, so it’s a win-win for you and your colleagues.

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