Posts Tagged ‘humor’

Coaching lessons from golf school

Thursday, June 10th, 2010

My recent experience at golf school illustrated how frustrating and exhilarating it can be to learn something new. In fact, an anonymous but wise person said, Golf can best be defined as an endless series of tragedies obscured by the occasional miracle.

What lessons were learned that will help all of us to be better coaches and learners, regardless of the subject matter? For coaches:

Fundamentals, fundamentals, fundamentals. The golf pro spent 99% of the allotted time on the basic building blocks for a good swing. It wasn’t just on the driving range. Every time we had a club in our hands, she connected the dots between the current focus and the swing fundamentals.  As we built a good short shot, we also improved on our drives, and vice versa.  Whether you’re teaching someone how to sell widgets or service a machine, define the fundamentals and keep them front and center.

Stay true to what works. The golf pro was immovable when it came to the fundamentals of a good swing, no matter how many times she heard, “Well, what works for me is…” If there are tried and true best practices, stick to those and don’t compromise.

Communicate in a way that works for the learner. The golf pro used multiple means of communication, including verbal instructions, physical demonstration, video reviews and an illustrated manual. She adapted her methods to suit the needs of her students, like when her “80% angle” reference caused us all to stare blankly. She quickly understood that we didn’t get the spatial relations talk, but responded well when she said things like, “keep your head steady, rotate at the waist and straighten your left arm.” A good coach learns to communicate in many different ways – not just in the way in which he or she is most comfortable.

Break complicated stuff into manageable bits. Instead of tackling the whole swing, I spent hours working on bringing the club back to shoulder level correctly. Once my brain and body were coordinating this move well, I was able to incorporate other swing elements. Remember that people can’t keep numerous steps in their head all at once. Mastery of each component part builds muscle memory, increases confidence and sets the stage for overall success.

Use cycles of show, imitate, rectify. The pro would model the correct behavior, we would try to imitate her, and she then provided us with constructive feedback. The cycle was repeated over and over, until we were able to imitate the desired results fluidly.

Think you’re ready to be coached? A successful learning experience requires both a great coach, and a learner with the right motivation and attitude. For learners:

Align with your coach on goals. Some people came to golf school thinking that their game was great and only needed a few tweaks. The pro helped each person become more realistic about their current performance and set goals for improvement. In any coaching situation, be open to the fact that you may have more to learn than you previously thought.

Be a sponge, not a filter. In many ways, the novices at golf school got it right. They kept their mouths shut and their eyes and ears open. They didn’t waste time debating the merits of one grip or another. They took in as much information as possible, and readily tried new things. The result? Fewer tragedies and many more miracles. If you’re learning something new, try not to screen suggestions through the lens of your past experience. You don’t know what you don’t know.

Practice perfectly. Yes, it was mind-numbing to repeatedly practice the correct back swing. Contrary to popular belief, practice does not make perfect. Perfect practice makes perfect. It is only through doing things right that you develop a habit of excellent performance. The amazing thing is, according to Gary Player, the more you practice, the luckier you get.

The most valuable lesson from golf school? Golf, like any skill, is not about executing the right physical movements. It is largely played in our minds. Success is dependent upon having the right attitude as well as skill set. My attitude? Focus, relish the occasional miracle of a stellar shot and remember to have fun along the way.

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Leadership lessons from Mom

Monday, May 3rd, 2010

That MBA degree is dandy, but the lessons learned can’t hold a candle to Mom’s (or Dad’s or Gram’s) wisdom. A recent poll of Humanergists resulted in these leadership lessons from our very first role models.

I don’t care if “everyone” is doing it. Mom taught us to have courage and make decisions for ourselves. Don’t get caught up in passing trends or we’ve-always-done-that thinking.

If you can’t say something nice, don’t say anything. Sometimes harsh truths must be spoken, but keep balance by sharing positives as well. Don’t speak in anger, when it may be harder for you to communicate the good along with the bad.

Accept a compliment graciously. Maybe it’s embarrassment or false humility, but we often stumble or say, “oh, it wasn’t that great,” when a simple “thank you” is all that is needed.

Get outside. While this phrase was most often used when Mom was sick of us underfoot, we recognize now the power of nature to boost our mood and change our perspective. Get up, walk around, go outside or do whatever it takes to change your environment. You’ll find inspiration -  or at least some respite from the usual routine.

What am I, chopped liver? Especially in adolescence, we kids acted as if our parent were alien life forms and unworthy of kindness or consideration. Remember that even the most quirky of our fellow humans deserves respect and compassion.

Do you want your face to freeze like that? Nonverbals not only matter, they communicate volumes, even when we’re not aware of them. Get some feedback about how your posture, facial expressions and mannerisms help or hurt your leadership.

Every cloud has a silver lining. No matter how distressing, every situation has potential advantages and disadvantages. Don’t ignore the cloud, but do recognize and capitalize upon the silver lining.

If wishes were horses, then beggars would ride. Dream big, but don’t just passively yearn for things to be different. If you want something, take a step today to make it a reality. Action is necessary to achieve.

Be home in time for dinner. There’s nothing like unstructured time with loved ones to recharge your batteries. Share a story, a joke or something that happened in your day. Listen as others to do the same. Even if it’s just take-out pizza, it will be a feast.

Mom’s most enduring lessons were not the ones she talked about.  They came by the way she lived her life – with grace in spite of our many imperfections and bravery in the face of life’s challenges. The least we can do is try to do the same. Thanks, Mom.

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Made a mistake? Have a good laugh

Wednesday, February 24th, 2010

Have you ever done something embarrassing, said something unintentionally funny or just goofed up at work?  Did you laugh at yourself?  Let others laugh too?

Joellen was making a presentation to a major client – one that she’d been working to cultivate for many months.  Thanks to plenty of preparation, she was feeling confident and energized.  The presentation was going well; in fact, members of the client group had big smiles on their faces. Wow, they’re really into this information, Joellen thought to herself.

About 20 minutes into the talk, she happened to glance at her hands.  They were covered in ink from the purple whiteboard marker.  Just then, she caught her reflection in the nearby window.  Not only were Joellen’s hands purple, but she had blotches of purple on her sleeves and her face.

Instead of breaking down, Joellen cracked up.  Between peals of laughter, she said to the group, I’ve always thought that purple was my best color! After a few minutes of good-natured chuckles, Joellen got back to the subject, engaged her audience and won over her client.

We’ve all been there, done that.  The first instinct might be to find the nearest hole and crawl in. But what are the benefits of rising above our embarrassment and enjoying the moment?

Laughter, according to most people’s experience and even medical experts, is good medicine.  Laughter’s workplace benefits include:

Connects co-workers. Self-deprecating humor lets those around us know we are human.  Laughing aloud at oneself, and letting others laugh too, builds connective relational tissue.

Creates a lighter atmosphere by reducing stress. Laughter lowers the body’s level of stress-related chemicals, increases blood flow and reduces pain.  Laughter means we are not as uptight about the looming deadlines, the budget crunch or the recent change from three-ply to two-ply toilet paper.

Cultivates humility and courage. Laughter shows our co-workers and clients that we are not afraid of our mistakes.  And recovering quickly from our mistakes – through laughter – models humility and courage for the workplace.

Boosts confidence. When we survive these bumps in the road, we realize that we don’t have to be perfect to be great at what we do. We’re in a stronger position to face the next embarrassing moment.

Allows you to move on and get the job done. You laugh, they laugh. Everyone gets back to the business at hand.

If your goof-up has impact on others, follow up and apologize. If it only made you cringe, laugh it off.  To err may be human, but to laugh about it certainly makes life more fun.

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Humanergy: Ten years of laughter

Monday, February 8th, 2010

pig-laughingTen years ago, Humanergy was created. The funny name (who can pronounce it right the first time?) was just the foundation for 10 years of guffaws. It’s possible that we aren’t as funny as we think we are. But we doubt it. Here are a few excerpts from CrazyLand:

First office. Don’t want to dis the first digs, which came with very low rent, courtesy of the Battle Creek Chamber of Commerce. But it was so small that when one person pushed back a chair, others had to be alerted. “I’m standing up now.”

First bathroom. We thought we were pretty cool because we had an adjoining bathroom. However, it had to be re-purposed as a storage room when we discovered that people on the other end of the phone could hear the toilet flush.

Moving on up. Although we’ve settled into a beautiful historic home, complete with two out buildings (no, not outhouses), we contemplated some zany office moves. One was a building in the middle of a cemetery. Another was situated very close to a(n eroding) dam. Our third option – four stories and about 20,000 square feet – represented either a wealth of opportunities or a giant money pit, depending upon your perspective. When we dream, we go for it.

Team fun. Whether it’s bronco kicks while team bowling, singing our own lyrics to “Centerfield” by John Fogerty or good-natured laughter over our many foibles,  we know how to have a good time. And we know how to give some gentle grief to our teammates, like the time one of them got “fired” (complete with commemorative “You’re Fired” coffee mug) for creating what turned out to be an amazing teambuilding event. (Let’s just say that it was initially greeted with groans and more than one expletive.)

John’s multiple run-ins with conference room furniture. He’s not a klutz. He’s just a deep thinker. Really.

David’s love of brown sweaters. If you’ve visited our website, perhaps you’ve seen our pictures in those fetching matching brown sweaters. Let it be known that David HATES those sweaters, the fact that we all had to wear them and the chest hair allegedly sported by some in their photo. Our next round of team photos is scheduled for 2050, when David might be over the whole brown sweater thing.

Jeopardy domination. We excel at Jeopardy, at least the kind that we play on our Jeopardy calendar. Some of us are random thought generators, others zero in (perhaps prematurely) on the “right” answer. The bottom line is that we netted over $5,000,000 in faux money in 2009. Wow, we know a lot of useless stuff.

If you are looking for buttoned up, suit-wearing, stuffy consultants, don’t call us. If you want creativity, intelligence, passion and authenticity, we’re the folks for you.

Many heartfelt thanks to all of you who have made our 10 years possible.

P.S. In lieu of throwing ourselves a party or spending dough on collectible Humanergy 1oth anniversary coffee mugs, we’re celebrating by making a difference. Find out more

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Can we be your hero?

Tuesday, May 19th, 2009

displayHumanergy is in the process of transitioning to new software to manage data about our clients and friends and all the information we need at our fingertips. We’re moving to BatchBlue, and so far we’ve been impressed with how easy it is to use and their customer service.

BatchBlue has another quality that we find attractive. They have personality. They take their jobs seriously, but they exude energy and playfulness at the same time.

Case in point – they’re holding their second annual Small Business Super Hero contest. And yes, we’ve entered. In the spirit of promoting fun and not taking ourselves too seriously, here is our contest entry (thankfully for you, it was limited to 200 words):

While the city sleeps, an overworked executive nods off at her desk, after struggling for weeks to figure out how to lead her company through the latest wave of change.

A small town board of education member lies awake, worrying about the ongoing labor dispute and the implications on kids in the district.

The night shift at the plant drones on, but the supervisor knows that tomorrow will bring another wave of layoffs, as the factory fights to remain productive.

Isn’t this where the super hero rushes in, armed with weapons needed to fix the problem? In reality, this is where Humanergy comes in, to unleash the power of your people – working with you to find the superheroes within!

Got a nagging villian keeping you up at night?

Some consultants can waltz in and act like heroes with all the answers. Humanergy knows that you know more about the problems and solutions than we do. We bring whiz bang tools and structures and help you see things more clearly. We coach you, train your team and facilitate the important work sessions that will enable you to vanquish any foe.

Okay, maybe we won’t win Small Business Super Hero of the year. But it was amusing to try on the cape – and to think creatively about what Humanergy brings to the table that is so unique.

What super powers does your organization possess or bring out in others?

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