Posts Tagged ‘Influence’

Passionate leadership

Thursday, August 26th, 2010

You show up every day and work diligently. You strive to exceed expectations. But are you a passionate leader? Passionate leaders love their work and it shows in their attitudes and actions. How do you recognize and develop your leadership gusto? Passionate leaders:

Sustain commitment. Even when times are tough, passionate leaders continue to enthusiastically engage in the work at hand. They keep their people focused on the right stuff and adjust to changing conditions without compromising their values. Passionate leaders never waver in their optimism and belief in the organization, its goals and its people.

Ignite passion in others. Just being around a passionate leader helps people discover what really makes them tick – their purpose and passion at work. The passionate leader doesn’t just assume that this inspiration will happen on its own; she orchestrates it through getting to know her colleagues and tapping into what really drives them to be their best.

Have a burning desire to make a difference. Passionate leaders have a fervent need to make a difference in the world. They aspire for more than the next promotion or acquisition. Their focus is on the organization, its people and its impact. They have an irrepressible desire to enrich people’s lives and recognize that the best way to make a difference is to continually feed the strengths of the organization’s people.

Roll up their sleeves. Passionate leaders don’t step in to rescue people, only getting into the trenches when they must. They get out of their offices, listen to and talk with others, so they know enough about what’s going on to be the catalyst for others to achieve greatness.

Take care of themselves. Passionate leaders know that a fire can burn bright and then extinguish without attention. They have the stamina to energetically address challenges because they know when to step away and refuel.

W. H. Auden said, “No person can be a great leader unless he takes genuine joy in the success of those under him.” The passionate leader takes joy in many aspects of work – and knows how to both focus and share that enthusiasm for the best results.

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Three laws of influence

Thursday, July 9th, 2009

network-of-peopleInfluence is at the heart of leadership. To be even a modestly successful leader, you must be able to “sell” your ideas and be open to even better ideas that people  bring to the table.

The quantity and quality of your relationships matter. You need to have a sufficiently large web of connections to get the job done. And the relationships with those people need to be rock solid. How do you make sure that you have positive bonds with the people you need to connect with? Start with the three laws of influence.

The Law of Big Things: Take on what you can handle and deliver 100% of the time. Failure is not an option, or at least it should be a rarity. Otherwise, you impact your integrity and the degree of trust people can have in you to follow through. The Law of Big Things requires an honest assessment of your capabilities, the time required and your competing priorities.

The Law of Little Things: Fulfill the social contract. “Little things” include everyday courtesies, manners, helpfulness, hospitality and a friendly demeanor. Don’t take for granted that you already abide by The Law of Little Things. It’s all too easy to get caught up in your “busy-ness” and lose sight of common civilities.

The Law of Reciprocity: Seek first to be influenced, listen, trust and value others. You build your ability to influence by practicing The Law of Reciprocity, which is much like the good old Golden Rule. Do unto others as you would have them do unto you. If you want to influence, allow yourself to be influenced. If you want others to listen, do so yourself. You really do reap what you sow.

Influence depends upon the quality of the relationships you build over time and the degree of trust you inspire. Influence depends less upon what you say and more upon what you do.  As Zig Zigler noted, “The most important persuasion tool in your entire arsenal is integrity.”

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Want to influence others? Use the right methods.

Monday, July 6th, 2009

paintingWhen we successfully influence, we build solutions that everyone can live with. These solutions don’t always come easily, and often people involved must change their thinking and behavior. How much change is required? It will depend upon the person. That’s why it’s important to assess the degree and difficulty of the changes up front, and change your methods of communicating accordingly.

Small or easy changes? Based on your relationship and expertise, people will likely respond to your telling them what they need to do. If the change is  harder to do, you can reduce resistance by using a fact-based story to illustrate the situation and potential consequences. For more difficult or substantial change, you may need to do something that gets the person involved in the situation or simulate what is going on.

Visualization is a valuable simulation tool to help people clearly understand the state of affairs. Visualization is creating a story picture that is a clear and compelling summary of the current conditions.

Influence requires that you paint a picture for people – one that they can not only understand, but one that compels them to action. Some necessary components of your story picture include:

  • Show cause and effect. Rather than overwhelming people with numbers, charts and graphs, tell the story. Share only what is needed to illustrate that A causes B and B causes C.
  • Provide context for comparison. Answer the compelling question, “Compared to what?” For example, “Our sales are 23% lower than last year, and 27% lower than our biggest competitor.”
  • Define assumptions and limitations of the data. Don’t try to hide contrary indicators. Openly explore the indicators that your “facts” may be wrong.
  • Address alternative explanations and contrary cases. What other stories fit the data? What data does not fit the story you want to tell? For example, “The recent surge in sales may be due to our competitor’s supply chain problems, not our recent marketing campaign.”

Influence requires that we break complex ideas into simpler, bite-sized chunks, without losing the full weight of the message. Or, as Albert Einstein said, “My aim is to make things as simple as possible, but not simpler than that.” Luckily, you don’t have to be Albert Einstein to influence others. You do need to communicate clearly and concisely,  paint an accurate picture and tell the whole story.

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How and who do you influence?

Thursday, June 18th, 2009

ripples2

There’s been a lot of buzz about influence as an essential component of leadership. It’s true that with the exception of tyrants and dictators, leaders make most of their impact through influencing others. Clearly, the ability to get things done indirectly -  not just telling people what to do – is a fundamental necessity of leadership.

Influence is powerful and can be an instrument for good or evil. What core competencies are required to have a positive influence on those around you – and thus propel your organization toward its goals?

Authenticity required. People who influence others are genuine and don’t try to be something they are not. We can spot a fake a mile away. Influential people aren’t perfect; they just don’t try to hide their flaws or make excuses for their mistakes.

Focus on the greater good. They’re not totally selfless, but influential people  seek positive outcomes for others. They seek solutions that work for all individuals and groups involved, and they do what they can to foster other people’s development.

Act with courage and judgment. Influential people know when to speak up, change direction and push forward. They also know their limits (in skills, experience and influence) and when they can and cannot take risks.

Be humble. Quiet humility trumps ego-driven boastfulness every time. Influential people are confident, and also allow themselves to be vulnerable and less-than-all-knowing. They’re eager to learn from others.

Who influences you? By examining the character and actions of people who have impacted you positively, you’ll gain an understanding of what it takes to influence others. You’ll also realize that some of the most influential people don’t hold positions of formal authority. Even if you aren’t the boss, you may be influencing others.

Core competencies for influential leadership aren’t enough. There are some strategies that you can employ to increase the effectiveness of your influence. Stay tuned for a future post.

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Intentionality, Part 1 (Or, Live Each Moment on Purpose!)

Tuesday, February 3rd, 2009

j0309462Lynn Townsend, one of our creative Humanergists, has been musing about intentionality as one of the cornerstones of what Humanergy helps people develop. By intentionality, we mean acting with purpose and awareness.

In other words, be intentional about what you do – your choices. Easy to say, but tough to do.

Consider the example of influence. Whether you’re aware of it or not, you influence others. If you’re like most people, you don’t give it much thought until you have to. Like when you’re ready to launch that new project and figure out that you need to bring several key people on board. Will you be able to get their support even when you can’t tell them what to do? That’s when you need to use influence.

Intentional influence requires that you:

  • Consciously think about who you influence today and who you need to influence tomorrow.
  • Do your part to build strong connections with others – the foundation of successful influence.
  • Be aware of how you truly view people – and be open to the possibility that you (yes, even you) sometimes see people as objects, not as living, breathing, fallible human beings.
  • Think of who influences you. What qualities and behaviors make them influential? What can you learn from them?

The bottom line? Get off auto pilot. Use influence intentionally.  It’s just one part of living each moment on purpose, but it’s a great place to start.

Stay tuned for more aspects of intentionality – and we’d love to hear your views as well!

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Four questions to help you recalibrate and find balance

Tuesday, January 27th, 2009

42-15377967Maybe it’s the sour economic climate. Or the seemingly endless cold, snowy weather. Or my mountain of a to-do list. Seems like my life is a little out of control lately. Sometimes I over-react and try to control things that really aren’t mine to fix, just to find some sanity. (Hint: That doesn’t work.)

Finding balance and expending energy on the RIGHT stuff is getting harder to do.

In every situation, there are aspects that I can Control, Influence, Manage for and Accept. At Humanergy, we call that CIMA. (We really love acronyms, don’t we?)

What do I Control? I can’t control others’ attitudes, work habits or ideas. I can control my own thoughts, attitudes and choices. I choose to focus on what I can do. (And I choose to focus on the fact that it’s sunny today! It’s 8 degrees, but it’s sunny!)

Who do I Influence? Our choices influence others. Our behaviors can have enormous influence on those in our inner circle – our friends, family, siblings and close co-workers. Seek positive connections with others. And  remember that even small things can make a difference in the world. I was walking my dog this morning and came across a very somber woman. I smiled and said “good morning” in my cheeriest tone. A tentative smile was returned, and perhaps she’ll share that smile with the next person down the road.

What can I Manage for? Even if we can’t directly control or influence something, we can take action to reduce the negative impact. Look ahead for the possible curve balls and plan now to moderate their effects. I moderated the impact of the weather by dressing appropriately. Was I cold? You bet. Did I walk anyway and reap the benefits? You bet.

What must I Accept? There are aspects of life that we can’t control, influence or even manage for completely. We cope, and that’s about it. I live in Michigan, and it’s going to be cold and gloomy a lot of the winter. I am resisting the urge to even comment on the weather, because feeling sorry for myself doesn’t change it. Accepting doesn’t mean liking it; it means not whining about it.

Next time you’re feeling out of control or the urge to control everything in sight, try these 4 questions to recalibrate:

What do I Control?

Who do I Influence?

What can I Manage for?

What must I Accept?

Try CIMA at work and at home. Everyone around you will marvel at your Buddha-like calm. You’ll feel better. You’ll be more productive. CIMA won’t produce a stock market rally or 80-degree weather, but those are amazing results!

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