Posts Tagged ‘vision’

Pride and humility in leadership

Tuesday, September 22nd, 2009

peacock1Masterful leaders achieve a balance in seemingly opposing traits. Take pride and humility, for example. On the surface, it might seem that pride is the ticket to an ego trip. Conversely, too much humility results in indecisiveness. To be a leader, you need to keep both pride and humility in the right equilibrium.

It’s human nature to be proud of our achievements. When pride falls out of balance, though, it can easily turn to arrogance. What are the pitfalls of pride?

Pride clouds judgment. When it’s all about you and your ego, you no longer make decisions based on a solid foundation.

Pride puts your vision in the forefront, not the organization’s. You’ll move boldly, but not in the right direction.

Pride makes you unapproachable. You won’t hear the feedback that you need, because people know you don’t want it.

Here’s how to nurture the trait of humility as a way of keeping pride in check.

Be ready to listen and learn from others. Make time each day to learn something new from those around you.

Share knowledge to “seed” others’ strengths. Communicate lessons learned and best practices, helping less experienced leaders continue their development.

Give credit to others when it’s due. Be liberal and specific in communicating others’ achievements.

Admit mistakes. Share what you did wrong and how you are correcting it.

Above all, avoid false humility. People see through fake modesty and find it distasteful at best. False humility guarantees that people won’t trust you.

To be an authentic leader, the scales must tip in favor of humility. Your achievements will allow you to soar with the eagles, and you’ll be grounded at the same time. Thomas Merton said it best: “Pride makes us artificial and humility makes us real.”

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Alignment: Get it and keep it

Thursday, September 3rd, 2009

sheep-herd1It’s true for all enterprises, from the “mom and pop” corner store to the global corporation. Alignment at an organizational, team and interpersonal level is necessary to achieve results. Conversely, inadequate alignment on the things that matter will break even the  most powerful company.

Alignment is a coordination of effort in an agreed-upon direction. What are the keys to getting and keeping successful alignment?

Align when you need to. Know where you’re going, what you’re trying to achieve and the best practices that are strategically essential. Be nimble and realize that these foundations  may need to change, but those adjustments must be widely broadcast to all stakeholders.

Don’t align on everything. Don’t expect that everyone will do things the same way, at the same time or with the same approach. Allow creativity and ingenuity in how things get done, as long as the essentials (see point above) are unwavering.

Realize that alignment has a shelf life. Abe and Barb are working on a project. They agree on a definition of success and what each party will do by when. Six months later, Abe checks in to find that Barb hasn’t done her part. Conflicting priorities, faulty memories or shifting realities can impact alignment. Touch base with the other party frequently and adjust agreements as necessary.

Ensure mutual understanding around the core. Your vision, goals and best practices should be not only communicated widely, but understood the same way by everyone. To ensure mutual understanding, ask a few people from diverse parts of the organization to restate these core principles to you. If they can’t, or if they’re fuzzy, redouble your efforts to clearly communicate. It’s essential to keep working on this until you get it right.

Ensure mutual understanding around the details. The same principle applies to interpersonal agreements. Sales manager Terrence agrees to call on Customer Q while sales manager Shawnee is on leave. When Shawnee returns, she is surprised to find that Terrence now “owns” Customer Q and is receiving a bonus based on those sales. Clear, unmistakable alignment is essential up front to prevent time-consuming, messy problems later.

Document and review. Nothing speaks like a paper trail, or, better yet, an electronic trail. For the foundational pieces, such as vision and goals, make them a part of the fabric of the organization. Put them on the website, make posters for all offices, review them at meetings or create work groups to monitor progress and suggest changes.  For team or interpersonal alignment, work together on how best to document and regularly review agreements.

Alignment is necessary because, in words from one of the most lucrative movies of recent times, “we’re all in this together.” “Get your  head in the game,”  so you can get and keep alignment around the factors that drive success.

(The references are to High School Musical for those of you without a person between the ages of 6 and 25 in your household.)

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Creating a culture of ownership

Tuesday, March 24th, 2009

strong_shootTired of all the news about our tough economic climate? There are some bright sides to the gloom. One is the fact that every (smart) person in your organization recognizes that his or her financial security depends upon the viability of the company. Simply said, all employees can and should view themselves as owners and invest in nurturing the organization’s growth.  (See, there’s a reason we used a seedling picture after all!)

Some worry that employees thinking they’re owners will result in too many bosses and not enough worker bees. So how do you create an ownership mindset and still get things done?

Make sure everyone knows where you’re going. Ownership doesn’t mean everyone chooses a different vision for the organization. Create a strong, shared understanding of the future success you will build together.

Make sure everyone knows how you’ll get there. Make values, assumptions, priorities and best practices transparent and non-negotiable.

Share info. Openly share as much data (financial, progress, results) and information as you can with as many people as possible. With information comes good decision-making.

Feed people. Stay connected with people, so that you know what they’re doing and what help they need to accomplish their goals. Know your people’s strengths and aspirations and support their ongoing development.

Watch your organization bloom. Employees who think and act like owners will flourish, the company will expand, and you’ll have more fun and excitement (the good kind) than ever.

Whether your employees own shares in the company or not, they’re owners. In good times and especially in bad, we’re all in this together.

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