Conflict aftermath

Conflict aftermath

In a perfect world, people in conflict would work things out and emerge stronger. In the real world, conflict can be complicated and take some time to resolve. While we firmly believe that the vast majority of conflicts can come to successful resolution, it takes time...
Communicating when emotions run high

Communicating when emotions run high

Carla and Timothy were part of the team working on a crucial project. Timothy was tasked with completing all aspects of the design. Unfortunately, he missed a deadline by several days, and Carla was miffed. Truth: People don’t always live up to our expectations....
Identify your elephants

Identify your elephants

Sheila and Sam have never gotten along well, and when they are assigned to a key project together, neither person is pleased. Minor tensions slowly grow into full-scale battle, and the rest of the team is uncertain about what to do. They encourage Sheila and Sam to...
People who bug you

People who bug you

A wise woman said to me recently, “My goal is to spend more time with Sue Smith (not her real name). She really drives me nuts.” I was surprised, to say the least, as my friend is not one to suffer fools gladly. Noting my astonished reaction, she said,...