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  • What is clear communication?
    High-quality learning facilitation and competence are a necessary precondition for enhancement of the ongoing development and implementation process. What? We love and often give…
  • Are you a sponge or a filter?
    Today I'm going to be a sponge. When someone is communicating with me, I am going to soak in every…
  • Communicating context
      So much of what we try to communicate with others is context - the interrelated facts, conditions and background that…
  • Expectation or suggestion?
    Arnold is meeting with Bev, one of his direct reports. She is going over her current projects. Arnold comments that…
  • Making requests by e-mail
    You need others to do something. The easiest way for you to communicate this request if probably via e-mail. The…
  • Dangerous assumptions
    Shawna left the meeting feeling like her hiring decision had been all wrong. Why couldn't Hector manage this project on…
  • Rituals at work
    We typically associate ritual with religious services, mystical practices or organizations like the Masons. A ritual, according to the Merriam-Webster…