When “telling” isn’t the answer

When “telling” isn’t the answer

“If you let a person talk long enough, you’ll hear their true intentions. Listen twice, speak once.” Tupac Shakur Motivational speeches get a lot of air time. Just check out Facebook and YouTube. As leaders, however, what really makes an impact is...
Judge not

Judge not

“I can’t believe that Jeff didn’t post the training schedule AGAIN,” Janice remarked with disgust. “He’s been told, and he just refuses to do it!” Conflicts are a part of everyday life, and the workplace is no exception. It...
Does size matter?

Does size matter?

Is it easier to communicate effectively in a small organization? Not necessarily. I have talked with many employees and owners of small businesses who bemoan the fact that they find it difficult to communicate even with a handful of employees. Ian Langworth moved from...
Communicating intent

Communicating intent

You get along well with your co-workers and enjoy a pretty drama-free job environment. Yet sometimes it is frustrating when people “take things the wrong way.” Sometimes over-sensitive people are not the problem. This “misunderstanding”...
There must be a misunderstanding

There must be a misunderstanding

There must be some kind of mistake,” (Genesis – it was a band, for you youngsters – from their 1980 hit). Whether you’re a GenY or Baby Boomer, you’ve experienced the frustrations of misunderstandings in communication. We often refer to...