The problem with problems

The problem with problems

Today’s leaders are problem-solvers. Issues can take a toll when the quandaries pile up or have serious implications. What’s an overwhelmed leader to do? Rethink problems as issues to resolve, not obstacles or unnecessary headaches. It seems like a minor...
The challenge of linear thinkers

The challenge of linear thinkers

Samantha loves her job. She enjoys interacting with customers and meeting their needs. She does a great job when the issues and their answers are clear. But Samantha struggles when something unexpected happens and she needs to think on her feet. She can follow an...