Solving complex problems

Solving complex problems

It’s been said that for every problem, there is a solution. Yet, when complicated issues arise, it can be all too easy to freeze, at least temporarily. Because most work processes are complex, interdependent, multi-dimensional systems, the problems that can...
Prep for a tough conversation

Prep for a tough conversation

Seth and Sami consistently butt heads over how to move their work forward. Sami knows they need to talk, and that the conversation will be emotional and contentious. This discussion needs to happen, so that she and Seth get past their issues to make progress on their...
The problem with problems

The problem with problems

Today’s leaders are problem-solvers. Issues can take a toll when the quandaries pile up or have serious implications. What’s an overwhelmed leader to do? Rethink problems as issues to resolve, not obstacles or unnecessary headaches. It seems like a minor...
What if you’re wrong…or right?

What if you’re wrong…or right?

You have the most amazing idea, and you’re sure it’s going to revolutionize the organization. But when you present it to the team, people are not enthused. What do you do now? First, and foremost, recognize that you might be wrong. As Kathryn Schulz (a...
Help others work through conflict

Help others work through conflict

They’re at it again. Bob and Stefan are arguing over a budget allocation. Last time it was the details of the team retreat. Janel, their boss, has tried telling them to work out their differences. She knows she needs to step in to facilitate a permanent solution...