by David Wheatley | Choice, Conflict
A participant in Humanergy’s supervisory leadership courses asked a great question. He’d just learned about Stop, Think and Choose as a tool to make good choices. But how do you stop yourself from reacting when someone or something pushes your buttons? ...
by Christi Barrett | Communication, Mutual Understanding
I cringed when I read this post by Karin Hurt of Let’s Grow Leaders. It reminded me of many times when I’ve spoken without carefully choosing my words. Most often, the results weren’t awful, like the loss of credibility Hurt examines. However, I know...
by Christi Barrett | Diversity
You’re talking to your husband, and he picks up his BlackBerry and sends a text. The service representative rolls her eyes when you give her a request. These and other slights might not seem like much, but they add up and can impact our behavior in return....