by Christi Barrett | Customers, Leadership
We all have customers, whether we characterize them that way or not. We serve our direct reports, boss and/or shareholders. We seek to meet the needs of family members, as a spouse, parent, sibling or child. In the same respect, we are served by others, and when we...
by Christi Barrett | Customers
It’s ironic. Focusing on customers, as vital as they are to business success, can be lost in our quest for growth and high performance. It’s all too easy to focus on how we can get more customers, rather than what needs to be done to completely WOW the...
