by Christi Barrett | Supervision
Samantha loves her job. She enjoys interacting with customers and meeting their needs. She does a great job when the issues and their answers are clear. But Samantha struggles when something unexpected happens and she needs to think on her feet. She can follow an...
by Christi Barrett | Change, Judgment
People differ greatly in their tolerance for ambiguity, though it is uncommon for leaders to admit that they don’t like situations that are unclear. As leaders, they feel that they must be seen to roll with the punches, help people find clarity in uncertain...
by David Wheatley | Change
Most advice about change is directed at leaders, often dealing with managing employees’ reactions to change. There are far fewer books and articles written from an employee-facing-change perspective. To roll with change in your organization, start with these...
by Christi Barrett | Emotional Intelligence
These are uncertain times for many organizations and their leaders. Making do with fewer people and other resources has become commonplace. Economic stagnation and natural disasters are only two of the many external factors that create an unprecedented degree of...
by John Barrett | Courage, Flexibility, Leadership
Most leaders say they adapt well to change and some even say they relish it. What can be maddening about the change process is that its basic nature is not something we are comfortable with. Some leaders want to believe that change can be a mechanical process if they...
