Emotional alignment in a pandemic

Emotional alignment in a pandemic

The current reality of COVID-19 means that most of us are physically separated from others, including teammates, colleagues and customers. When we are in the same vicinity, we’re wearing face coverings to prevent the virus from spreading further. This is a vital...
Working with someone you dislike

Working with someone you dislike

Bernard is a real pain. So says Beth, one of Bernard’s teammates. There’s been bad blood between these two for years, and Beth has no patience for dealing with Bernard, even when she has to partner with him on projects. As the new team leader, how do you...
CIMA: Calibrate your thinking in crisis

CIMA: Calibrate your thinking in crisis

Leaders need to model a calm demeanor, decisiveness and nimble change management, especially when times are hard. When there is chaos or crisis, finding balance and expending energy on the RIGHT stuff is hard to do. It can be all to easy to try to take control of...
Are you stumped?

Are you stumped?

Leaders are fantastic problem-solvers. However, there may be situations that are so confusing that they defy the typical problem-solving strategies. What do you do when you’re faced with a thorny dilemma and can’t think of what to do? Steve McKee...
Bugs and wishes

Bugs and wishes

My colleague, Karen Weideman, recounted a story of a situation her 89-year old mother, Betty, faces on a regular basis. Betty is a great pianist and plays regularly at her retirement facility. Her mature audience loves that she can play anything they can call out...