by David Wheatley | Communication, Diversity
Strong communication is one of the quickest ways to build trust, yet it can fall apart fast when people interpret verbal cues differently. Culture, lived experience, and personal style all shape how we speak and how we hear others. When we approach those differences...
by Jim Marshall | Emotional Intelligence, Influence
If someone asks me, “What’s in it for me?” in a conversation, I tend to have a negative reaction. It sounds self-centered. It sounds quid pro quo. For as long as I’ve been around Humanergy, we’ve turned that question into a one-word tool: WIIFM. It’s pronounced...
by Christi Barrett | Trust
The numbers of people working virtually have exploded since the pandemic began in the United States, in March 2020. Issues at-home workers are navigating now include, among many others, establishing and building trust within the team when everyone is socially...
by Christi Barrett | Communication
The current reality of COVID-19 means that most of us are physically separated from others, including teammates, colleagues and customers. When we are in the same vicinity, we’re wearing face coverings to prevent the virus from spreading further. This is a vital...
