by Christi Barrett | Leadership, Motivation
My daughter Shannon works in customer service, and she is cursed, screamed at and verbally abused on a daily basis. One day, however, the clouds parted and sunshine came in the form of an extremely happy customer. This person was delighted with Shannon’s speedy...
by Christi Barrett | Communication
I had a conversation with an acquaintance recently that consisted of her talking about herself. Allegedly we were talking about our respective upcoming plans, but it soon became apparent that she wasn’t interested in mine. Not a big deal, to be sure. Yet, it got...
