by Christi Barrett | Supervision
Samantha loves her job. She enjoys interacting with customers and meeting their needs. She does a great job when the issues and their answers are clear. But Samantha struggles when something unexpected happens and she needs to think on her feet. She can follow an...
by David Wheatley | Teamwork
Sofia didn’t recognize what was going on until Jason joined the team. The group had been chugging along, producing apparently-great work with few problems. Jason was the first new team member in a couple of years, and he shared some surprising observations. For...
by Christi Barrett | Leadership, Supervision
It may seem like common sense that when a teacher expects students to excel at a certain level, the students do. Grading can be subjective, after all. It is more surprising that studies of teachers have found that students’ scores on objective IQ tests...
