Conflict aversion?

Conflict aversion?

Some team members hate conflict. Instead of openly airing the issues, conflict-averse people often go to their best friend on the team and complain about other team members. They say things like, “I don’t want to make trouble” or “It...
Moving teams to great performance

Moving teams to great performance

It’s all too easy for teams to settle for good performance. Over time, leaders and team members begin to adjust their expectations, aligning with what’s being achieved now. But how do you ┬ámove a team of people from good to great performance? How do you...
Great expectations

Great expectations

It may seem like common sense that when a teacher expects students to excel at a certain level, the students do. Grading can be subjective, after all. It is more surprising that studies of teachers have found that students’ scores on objective IQ tests...