Can you fix people?

Can you fix people?

We have heard it before. “You can’t change people.” Yet we persist with the idea that if we just use the right words at the right time, the other person will “get it.” In “Leadership in the Age of Complexity: From Hero to...
When do you put out the red carpet?

When do you put out the red carpet?

When we’re recruiting new employees, it’s tempting to paint a rosy picture. We want to impress these candidates, especially if we think they possess the skills we desperately need. One of Humanergy’s clients recently noted, “The typical...
Communication courtesies

Communication courtesies

“Really big people are, above everything else, courteous, considerate and generous – not just to some people in some circumstances – but to everyone all the time.” Thomas J. Watson Put another way: “A person who is nice to you but rude to...