Communicating when emotions run high

Communicating when emotions run high

Carla and Timothy were part of the team working on a crucial project. Timothy was tasked with completing all aspects of the design. Unfortunately, he missed a deadline by several days, and Carla was miffed. Truth: People don’t always live up to our expectations....
Great expectations

Great expectations

It may seem like common sense that when a teacher expects students to excel at a certain level, the students do. Grading can be subjective, after all. It is more surprising that studies of teachers have found that students’ scores on objective IQ tests...
Can you fix people?

Can you fix people?

We have heard it before. “You can’t change people.” Yet we persist with the idea that if we just use the right words at the right time, the other person will “get it.” In “Leadership in the Age of Complexity: From Hero to...