Find your voice

Find your voice

Shy by nature, Alice finds it difficult to speak up in meetings, even when she has a valuable perspective to share. She has been advised by her boss to be more talkative, but in spite of good intentions, Alice rarely speaks up. She often thinks of a great thing to say...
Communication courtesies

Communication courtesies

“Really big people are, above everything else, courteous, considerate and generous – not just to some people in some circumstances – but to everyone all the time.” Thomas J. Watson Put another way: “A person who is nice to you but rude to...