by Christi Barrett | Leadership, Motivation
My daughter Shannon works in customer service, and she is cursed, screamed at and verbally abused on a daily basis. One day, however, the clouds parted and sunshine came in the form of an extremely happy customer. This person was delighted with Shannon’s speedy...
by Christi Barrett | Emotional Intelligence, Performance, Wellness
I used to be a prolific worrier. Until my mid-thirties, my worries ranged from anxiety about my unreliable car to whether the world was going to implode. As with many people, middle-of-the-night worrying interrupted my sleep, when a cornucopia of real or perceived...
by Christi Barrett | Leadership
Many of you loved our blog on pisstivity – the degree to which you are fed up with the world. This week, we’re turning things around to talk about happiness, which is more in line with our generally sunny perspective. We’re big fans of happy leaders,...
