Giving feedback 101

Giving feedback 101

Have you ever found yourself needing to give feedback to a coworker, but you weren’t sure how? I’m new to this whole feedback thing, and it’s not natural for me. In fact, giving honest feedback is downright scary. The good news is that, with help from my team, I’ve...

Over-the-top service

We all have customers, whether we characterize them that way or not. We serve our direct reports, boss and/or shareholders. We seek to meet the needs of family members, as a spouse, parent, sibling or child. In the same respect, we are served by others, and when we...