by Christi Barrett | Coaching, Influence
Articles, videos and books espouse the idea that leaders must be able to influence without authority. Maybe this is partially true; the days of “because I told you so” are long gone. However, I agree with Jeffrey Gitomer (despite his continual references...
by Christi Barrett | Coaching, Development
I’d like to introduce you to SARA. No, she’s not my new friend on Facebook. SARA is an acronym for: Shock or Surprise Anger Rejection Acceptance When people receive feedback that differs from their self-perception, they very often go through SARA – a...
