Listen when you do not want to hear

Listen when you do not want to hear

On a couple of occasions recently, I’ve been challenged to listen to feedback that I did not welcome. In one case, it was a long-term member of an organization in which I hold a volunteer leadership role. This person was upset about a number of issues, and was...
Assume the best

Assume the best

You get to work and read an email from a coworker: Christi – the side door was left unlocked between 2 and 3 pm again. Have you thought of creating a checklist that will help you remember? Jane You think: What a jerk Thanks for the helpful suggestion. I’ll try...
Are you nuts?

Are you nuts?

Do you have to be boring or serious to be a great leader? The responsibilities may be challenging and even daunting some days. That doesn’t mean you have to turn into a somber, bland person. In fact, it’s okay to be a little over-the-top, unique, zany or...