What if you’re wrong…or right?

What if you’re wrong…or right?

You have the most amazing idea, and you’re sure it’s going to revolutionize the organization. But when you present it to the team, people are not enthused. What do you do now? First, and foremost, recognize that you might be wrong. As Kathryn Schulz (a...
Email best practices after 20 years

Email best practices after 20 years

I’m old enough to remember life without email. Believe it or not, when you needed to know something, you picked up the phone. And if they weren’t there, you left a message, often with a real live person. It wasn’t uncommon to skip the phone and...
Avoid being trampled by sacred cows

Avoid being trampled by sacred cows

We love our business manager, Karen Parker, and  we’d feel lost without her amazing skills, steadfast care and phenomenal customer service. We also know that there are some things she does “Karen’s Way,” and that is not changing.  How can you...