When “telling” isn’t the answer

When “telling” isn’t the answer

“If you let a person talk long enough, you’ll hear their true intentions. Listen twice, speak once.” Tupac ShakurMotivational speeches get a lot of air time. Just check out Facebook and YouTube. As leaders, however, what really makes an impact is not...
Questions as a super power

Questions as a super power

Tom is a new supervisor who wants to do the right thing for his direct reports. When he began his leadership journey, he thought his job was to have or find the right answers. He’s beginning to understand that his real job is enabling others to learn...
Are you too smart?

Are you too smart?

A friend, Beth, was engaging in a mild whine about her job, specifically, her boss. “She’s just so….well, smart. It’s driving me nuts.” That got my attention. How can someone be too smart? Beth’s boss is exceptionally...
Onboarding 101

Onboarding 101

My son, Ryan, started a new job some time ago. He started with the usual cursory training. Then his coworkers took him aside and said, “Here’s what I wish I had known my first week.” They...