by David Wheatley | Crisis
You’ve made an error, a project has failed or another problem has reared its ugly head again. Is your first impulse to learn from it and move on, or do you habitually perseverate over your missteps? There is a benefit to spending some time on the root causes of...
by Christi Barrett | Onboarding
My son, Ryan, started a new job some time ago. He started with the usual cursory training. Then his coworkers took him aside and said, “Here’s what I wish I had known my first week.” They clued him into the opportunities and pitfalls. They...
by Christi Barrett | Change, Leadership
Leaders have been encouraged to stop making excuses and simply apologize when they make mistakes. Good advice, but it isn’t enough to say you’re sorry. It really isn’t that hard to apologize. What is really hard is changing your behavior, so that you...
