When “telling” isn’t the answer

When “telling” isn’t the answer

“If you let a person talk long enough, you’ll hear their true intentions. Listen twice, speak once.” Tupac ShakurMotivational speeches get a lot of air time. Just check out Facebook and YouTube. As leaders, however, what really makes an impact is not...
Keep remote workers “close”

Keep remote workers “close”

For more than a year, I was a remote worker. No office, no designated area, not even a dedicated coffee mug at the office.My boss was on board with the arrangement, but left it largely to me to figure out how to communicate and make it all work. (In his defense,...
Intent vs. impact

Intent vs. impact

Nathan and Sasha are part of an innovation team, and the product launch is coming up. Nathan forgets to update Sasha on the marketing department’s strategies, and she has to rework the budget at the very last moment. Nathan apologizes for the lapse, saying,...
Choose your words

Choose your words

I cringed when I read this post by Karin Hurt of Let’s Grow Leaders. It reminded me of many times when I’ve spoken without carefully choosing my words. Most often, the results weren’t awful, like the loss of credibility Hurt examines. However, I know...