Email best practices after 20 years

Email best practices after 20 years

I’m old enough to remember life without email. Believe it or not, when you needed to know something, you picked up the phone. And if they weren’t there, you left a message, often with a real live person. It wasn’t uncommon to skip the phone and...
One simple way to show you care

One simple way to show you care

I am in a meeting with someone, talking about the status of projects, next steps and responsibilities. As usual, I bring along a notepad and pen to jot down important details that I know I won’t remember. (I have given up the illusion that I am capable of...
Yes, you can manage interruptions

Yes, you can manage interruptions

“Don’t be defeated by a self-fulfilling prophecy that your interruptions can’t be controlled.” Jack D. Ferner Interruptions can drain your available time to address vital priorities. So, not taking control of your time and managing interruptions is tantamount to...