Email best practices after 20 years

Email best practices after 20 years

I’m old enough to remember life without email. Believe it or not, when you needed to know something, you picked up the phone. And if they weren’t there, you left a message, often with a real live person. It wasn’t uncommon to skip the phone and...
One simple way to show you care

One simple way to show you care

I am in a meeting with someone, talking about the status of projects, next steps and responsibilities. As usual, I bring along a notepad and pen to jot down important details that I know I won’t remember. (I have given up the illusion that I am capable of...