The challenge of linear thinkers

The challenge of linear thinkers

Samantha loves her job. She enjoys interacting with customers and meeting their needs. She does a great job when the issues and their answers are clear. But Samantha struggles when something unexpected happens and she needs to think on her feet. She can follow an...
Why change?

Why change?

We’re confronted by the need to change on a daily basis. New organizational expectations require learning a new skill. External pressures mean that the team must shift their ways of working together. How do you help others quickly respond and make the necessary...
Help others work through conflict

Help others work through conflict

They’re at it again. Bob and Stefan are arguing over a budget allocation. Last time it was the details of the team retreat. Janel, their boss, has tried telling them to work out their differences. She knows she needs to step in to facilitate a permanent solution...