by Christi Barrett | Supervision
Samantha loves her job. She enjoys interacting with customers and meeting their needs. She does a great job when the issues and their answers are clear. But Samantha struggles when something unexpected happens and she needs to think on her feet. She can follow an...
by Christi Barrett | Decision-making, Leadership
Leaders take pride in being able to make well-reasoned decisions – and lots of them. A recent article in the New York Times Magazine should give all frequent decision-makers pause. It turns out that all decisions, even minor daily choices, like whether to have a...
by Christi Barrett | Decision-making, Emotional Intelligence
I am an unapologetic Trekkie. My favorite Star Trek character was Mr. Spock, the half-Vulcan, half-Human second-in-command. His Vulcan side was all about logic. Mr. Spock was the calm, rational figure in the midst of interplanetary strife. Mr. Spock once remarked,...
