by Christi Barrett | Engagement, Feedback
Janet is grateful for the fine Board presentation her direct report, Joe, created. She hasn’t shared that with Joe yet, but plans to when his review comes up next month. Joe feels great that he was given this stretch assignment by Janet. While he believes it was...
by Christi Barrett | Leadership, Performance
It makes intuitive sense that how people feel day to day impacts their contributions on the job. New research by Teresa Amabile and Steven Kramer “reveals the dramatic impact of employees’ inner work lives—their perceptions, emotions, and motivation levels—on...
by Christi Barrett | Leadership, Teamwork
I am a card-carrying member of ASDT (Adult Survivors of a Dysfunctional Team). I am sure that it is just a coincidence (or the fact that I have been working for many, many years), but I’ve served on a few teams that were not productive. Dysfunctional teams do...
by Christi Barrett | Interdependence, Leadership, Supervision
When it comes to making your customers happy, a recent blog post from our friends at Brains on Fire said it best. “Happy employees lead to happy customers. And that “shared happy” leads to positive word of mouth.” So, how do you increase the happiness of...
