by Christi Barrett | Conflict
In a perfect world, people in conflict would work things out and emerge stronger. In the real world, conflict can be complicated and take some time to resolve. While we firmly believe that the vast majority of conflicts can come to successful resolution, it takes time...
by Christi Barrett | Communication, Conflict, Crisis
Sheila and Sam have never gotten along well, and when they are assigned to a key project together, neither person is pleased. Minor tensions slowly grow into full-scale battle, and the rest of the team is uncertain about what to do. They encourage Sheila and Sam to...
by Christi Barrett | Emotional Intelligence, Leadership
I felt like screaming. That same old, seemingly-constant problem was back. The details aren’t important, but suffice to say, I experienced an avalanche of feelings, ranging from disbelief (AGAIN?!) to rage ($#*^@). With time and its wonderful sidekick,...