by Christi Barrett | Communication, Mutual Understanding
Few things are more frustrating than speaking with someone who isn’t listening. Distracted by their phone a noisy room or busy mind, bad listeners seem to be multiplying in modern society. What’s a communicator to do? Rebecca Knight on HBR has some great...
by Christi Barrett | Conflict, Mindfulness
When the you-know-what hits the fan, and I’m in unexpected conflict, I often don’t respond in the best way possible. It’s far too easy for me to be thrown off guard and give off angry or defensive signals. All the while, my internal monologue is...
by Christi Barrett | Communication
“Really big people are, above everything else, courteous, considerate and generous – not just to some people in some circumstances – but to everyone all the time.” Thomas J. Watson Put another way: “A person who is nice to you but rude to...
by Christi Barrett | Communication, Mutual Understanding
Today I’m going to be a sponge. When someone is communicating with me, I am going to soak in every nuance of the message. What do I sometimes (usually?!) do when I’m “listening?” Continue my internal dialogue, which sounds something like this:...
