by Christi Barrett | Leadership
Do you have to be boring or serious to be a great leader? The responsibilities may be challenging and even daunting some days. That doesn’t mean you have to turn into a somber, bland person. In fact, it’s okay to be a little over-the-top, unique, zany or...
by Christi Barrett | Flexibility, Leadership
Do you like surprises? Only the good ones, right? Plenty of leaders hate the unexpected, unless it involves windfall profits. (One was recently overheard joking, “I like surprises. I just want to know about them in advance.”) Many leaders have a “no...
by Christi Barrett | Customers
It’s ironic. Focusing on customers, as vital as they are to business success, can be lost in our quest for growth and high performance. It’s all too easy to focus on how we can get more customers, rather than what needs to be done to completely WOW the...
