Make space

Make space

How many times have you asked a question – hoping to engage others – and the only response is silence? That can be pretty unnerving, and if you’re like me, your first impulse is to keep talking, to provide more background, to fill the dreaded empty...
Communication courtesies

Communication courtesies

“Really big people are, above everything else, courteous, considerate and generous – not just to some people in some circumstances – but to everyone all the time.” Thomas J. Watson Put another way: “A person who is nice to you but rude to...
Ruthless time management

Ruthless time management

How many times have you said, “There is not enough time in the day?” Let’s face facts. No one is going to upset the space-time continuum and give you that extra hour you’re hoping for. Stop moaning and take control with ruthless time...