Do you find yourself getting defensive when you receive feedback? Or are you apt to assume a person is going to be critical, even when they do not have that intent? This video shares a simple example of how easy it is to get into a defensive posture – and what to do about it!
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LOVE this! This New Years at work we were invited to write down one thing we wanted to work on. Mine was “Assume everyone is doing their best. Ask questions and discover.” A great reminder! Thanks!
Great reminder David! Thanks for sharing this with our team and our Executive MBA students. I’ve found myself recently in this space and appreciate the prompt to not assume there’s an issue when it could just be a gap in info.
Thank you for sharing this pointed reminder. As our staff recognizes the significance of our current situation, there is certainly an attitude of “lets get this done together,” even more than typically. At least in our shop, assuming and reciprocating positive intent will help us, and our patients through the extreme challenges to come. May that attitude be long lived. Be well all.
Yes!! This is such a great reminder. Especially during these trying pandemic times! Thank you