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Make your customers happy

Jan

22

2013

Make your customers happy

When it comes to making your customers happy, a recent blog post from our friends at Brains on Fire said it best. “Happy employees lead to happy customers. And that “shared happy” leads to positive word of mouth.”

So, how do you increase the happiness of your employees? Steve Cooper blogged at Forbes.com about Dr. Noelle Nelson’s book, Make More Money By Making Your Employees Happy It turns out that what people really want is for companies to “keep promises and show compassion for their employees.”

Paul Spiegelman, author of Why is Everyone Smiling?, suggests at Inc.com:

Recognize and reward. Give accolades to people who are doing a good job by publicly recognizing what is going well.

Make room for fun. Make time for people to do something wacky or unusual.

Walk the talk. Rules, ethics and consequences apply to everyone, regardless of position.

Implementing these strategies doesn’t mean that your employees won’t face problems. Your job as a leader is to enable true happiness – the ability to effectively confront and work through the difficulties that are inevitable in any workplace.

Need to boost happiness at work? Contact Humanergy.

Photo from istockphoto

 

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Comments (2)

  1. Google was just named by Forbes as the #1 Best Company to Work For and after looking at what they’re doing right it was very clear why they are #1…it would be great if more companies would engage their employees to discover what would make them happy, and then do it!

  2. There’s nothing more important in businesses than to make the customers happy. It leads to customer retention, brand loyalty and spreading the excellence of brand through word of mouth unintended marketing. Thank you for this post.

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