Balls get dropped. Mistakes are made. These things happen, and we find ourselves putting out fires and moving on…sometimes to the next fire.

The funny thing about problems is that we all know it’s what we do about them that really matters. Yet we rarely take the time to examine what happened, why and what needs to change in the future.

At a recent meeting John Barrett suggested that we log incidents of errors as they happen. (We call it the Hiccup Log.) That way, we aren’t just solving problems as they arise; we are looking for patterns to identify systemic issues that may be causing the problems. The beauty in this is that by addressing a system flow, we will reduce future wasted time and effort.

How are you getting to the root of problems? Comment below or message us.

Photo from Dollar Photo Club.