Way to go!

Way to go!

My daughter Shannon works in customer service, and she is cursed, screamed at and verbally abused on a daily basis. One day, however, the clouds parted and sunshine came in the form of an extremely happy customer. This person was delighted with Shannon’s speedy...
Coaching: Four essential elements

Coaching: Four essential elements

What is coaching? A clear definition is a necessary foundation for success – whether you’re coaching a group of 8-year-old soccer players or a business executive. Humanergy views coaching as a dialogue that promotes success and development. Coaching is a...