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  • Putting SUCCESS in succession
    Change is in the air. Is it the smell of spring coming early? Nope, it's change, and it's in the…
  • Want innovation?
    An article by Krisztina Holly and Jim Clifton in Business Week recently postulated that the answer to our economic woes…
  • Making requests by e-mail
    You need others to do something. The easiest way for you to communicate this request if probably via e-mail. The…
  • Communicating heart to heart
    A recent Next Level Blog post about the Dalai Lama stimulated my thinking about leadership and communication. The post noted…
  • Over-the-top service
    We all have customers, whether we characterize them that way or not. We serve our direct reports, boss and/or shareholders.…
  • Evaluate results not time
    We all know the workers who are the first to arrive and last to leave. They don't take time off.…
  • Know your organization's culture?
    Top leaders think they have their finger on the pulse of the organization. In reality, what they believe about the…