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  • Pride and humility in leadership
    Masterful leaders achieve a balance in seemingly opposing traits. Take pride and humility, for example. On the surface, it might…
  • Leading in the midst of uncertainty
    These are uncertain times for many organizations and their leaders. Making do with fewer people and other resources has become…
  • The marvel of a new day
    How would tomorrow be different if you could see it as a new day? This would not be a regular…
  • Need a poker face?
    You almost never have to wonder what I'm thinking or feeling. It's practically written all over my face. I've worked at…
  • Make the best of a bad situation
    Your boss is a tyrant. The team is dysfunctional. Other departments are uncooperative. Customers are rude and demanding. Any of…
  • You need thick skin AND a big heart
    I heard somewhere recently that leaders need both thick skin and a big heart. At face value, those two qualities…
  • Empathy: Not just for the touchy-feely
    I worked for a boss once who was profoundly uncomfortable with feelings. He was a likeable guy who preferred to…