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  • Make the best of a bad situation
    Your boss is a tyrant. The team is dysfunctional. Other departments are uncooperative. Customers are rude and demanding. Any of…
  • You need thick skin AND a big heart
    I heard somewhere recently that leaders need both thick skin and a big heart. At face value, those two qualities…
  • Empathy: Not just for the touchy-feely
    I worked for a boss once who was profoundly uncomfortable with feelings. He was a likeable guy who preferred to…
  • Stop worrying
    Just stop worrying. Those are fighting words for someone who tends to be apprehensive or ruminate on the pitfalls ahead.…
  • Realistic optimism
    The glass is half full. Or maybe not. Business Week recently profiled a new book by Barbara Ehrenreich titled Bright-Sided:…
  • I'm always right
    I don't know about you, but I'm pretty much always right. I may be able to put on a face…
  • Nobody will tell you
    Intimidating, standoffish, mean and aloof. These are not words you want people to use when they describe you. The sad…