Communication courtesies

Communication courtesies

“Really big people are, above everything else, courteous, considerate and generous – not just to some people in some circumstances – but to everyone all the time.” Thomas J. Watson Put another way: “A person who is nice to you but rude to...
Three laws of influence

Three laws of influence

Influence is at the heart of leadership. To be even a modestly successful leader, you must be able to “sell” your ideas and be open to even better ideas that peopleĀ  bring to the table. The quantity and quality of your relationships matter. You need to...
Build relationships now

Build relationships now

Sue is a busy, no-nonsense leader. She doesn’t have time to (as she refers to it) chit-chat. Not a big fan of water cooler talks, Sue doesn’t actively avoid her direct reports and peers. She just doesn’t seek out interaction and prefers to talk about...