by Christi Barrett | Communication
David Wheatley shared an insight at a recent training that really hit home. He said that the key to engaging with others is direct, honest and respectful communication. Often we’re good at two of these three, and we need to manage for third one. David shared...
by John Barrett | Delegation
Bob, one of your direct reports, comes into your office, obviously stressed. “The client just found another glitch in the software. They’re threatening to cancel the work.” People come to you with problems on a daily basis. It might be tempting to...
by Christi Barrett | Choice, Communication
“Complaining is not a strategy” (Jeff Bezos, Amazon founder). This quote hits the mark and is now being featured in Startup Vitamins’ posters and other products. I’ve been known to do a bit of complaining from time to time. What separates legitimate griping from...
by Christi Barrett | Creativity, Flexibility, Learning
Tendonitis in my knee has resulted in a fairly long stint in physical therapy. During the course of treatment, my regular therapist took a vacation, so received treatment from a different therapist. I expected to receive the same type of treatment, but what I got was...
by Christi Barrett | Communication, Mutual Understanding
Is it easier to communicate effectively in a small organization? Not necessarily. I have talked with many employees and owners of small businesses who bemoan the fact that they find it difficult to communicate even with a handful of employees. Ian Langworth moved from...
