by Christi Barrett | Communication, Conflict, Crisis
Sheila and Sam have never gotten along well, and when they are assigned to a key project together, neither person is pleased. Minor tensions slowly grow into full-scale battle, and the rest of the team is uncertain about what to do. They encourage Sheila and Sam to...
by Christi Barrett | Communication
On a couple of occasions recently, I’ve been challenged to listen to feedback that I did not welcome. In one case, it was a long-term member of an organization in which I hold a volunteer leadership role. This person was upset about a number of issues, and was...
by Christi Barrett | Communication, Meetings
Whether you’re a consultant, freelancer, small business owner or a leader in your organization, you know how important it is to have a successful first meeting with a prospect, client or other key people. The old saying is true. You don’t get a second...
by Christi Barrett | Communication
Even when you have a positive relationship, bringing bad news to the boss is something most people would rather avoid. This includes telling the boss, “no,” even when it’s the right thing to do. Sure, the supervisor should welcome honesty and candor...
by Christi Barrett | Choice, Communication
“Life is a four-letter word.” (Lenny Bruce) One of the most influential memories from childhood involves my brother getting his mouth washed out with soap for uttering a swear word. I can’t recall the specific word, but I do remember the gagging,...
by Christi Barrett | Communication
“Really big people are, above everything else, courteous, considerate and generous – not just to some people in some circumstances – but to everyone all the time.” Thomas J. Watson Put another way: “A person who is nice to you but rude to...
