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Emotional Intelligence

  • Made a mistake? Have a good laugh
    Have you ever done something embarrassing, said something unintentionally funny or just goofed up at work?  Did you laugh at…
  • Rituals at work
    We typically associate ritual with religious services, mystical practices or organizations like the Masons. A ritual, according to the Merriam-Webster…
  • Assume the best
    You get to work and read an email from a coworker: Christi – the side door was left unlocked between 2…
  • Intense emotions at work
    When a person is struggling with intense feelings at the office, it can be hard for others to know what…
  • Forgiveness at work
    Lena's former boss was a tyrant who bullied his direct reports and rarely expressed any appreciation for their contributions. Although…
  • Start a revolution of kindness
    The other day my ten-year-old was pondering the future of her big sister, Shannon, who has graduated from college and…
  • Are you too nice?
    I'm all for courtesy, kindness and generosity. But do you want to be thought of as nice? I can think…