by Christi Barrett | Communication, Emotional Intelligence
You almost never have to wonder what I’m thinking or feeling. It’s practically written all over my face. I’ve worked at keeping my expression neutral when emotions run high, with mixed results at best. I may be able to keep my mouth shut, but my...
by Christi Barrett | Communication, Mutual Understanding
Few things are more frustrating than speaking with someone who isn’t listening. Distracted by their phone a noisy room or busy mind, bad listeners seem to be multiplying in modern society. What’s a communicator to do? Rebecca Knight on HBR has some great...
by Christi Barrett | Communication
Susan believed that allowing her team to work flexible hours was good for the company and helped people balance work and life. When corporate decreed that employees had to work a more set schedule, Susan struggled with supporting her people and falling in line with...
by Christi Barrett | Emotional Intelligence, Feedback
Everyone is capable of a whiny day. When circumstances feel overwhelming or hopeless, even a sunny person can lapse into whining. An employee with overall attitude of negativity is another thing altogether. The knee-jerk reaction might be to conclude that this...
by Christi Barrett | Change, Communication
I hardly ever have no opinion or am wishy-washy about an issue. (I did the “What’s your superpower?” assessment, and it was no surprise that mine was decisiveness.) That is why this article by Steve McKee resonated. It’s a message I really need...
