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Communication

  • Need to have a difficult conversation?
    You can't put it off any longer. It's keeping you awake at night. It's that conversation that you know you…
  • Accountability with compassion
    A recent New York Times  interview with Niki Leondakis, chief operating officer of Kimpton Hotels & Restaurants, illustrated an important…
  • Cluing listeners into your needs
    Remember when the cartoon character Charlie Brown excitedly prepared to kick the football being held by his nemesis, Lucy? Just…
  • Keep it simple
    Profound wisdom from Albert Einstein:  "If you can't explain it simply, then you don't understand it well enough." I was reminded…
  • Intent vs. impact
    Nathan and Sasha are part of an innovation team, and the product launch is coming up. Nathan forgets to update…
  • Get out there
    You've heard that it's important for leaders to get out of their offices. That can be tough, given the deadlines…
  • Emotional alignment in a pandemic
    The current reality of COVID-19 means that most of us are physically separated from others, including teammates, colleagues and customers.…